In this chapter, you will explore patterns for service management and customer experience. An overview of self-service options will be presented to allow product owners to investigate, diagnose, and resolve issues independently. Consolidating your event streams from your services and using the AWS dashboard to visualize your product performance and productivity will be the main highlights of this chapter. You'll understand service interactions and learn how to measure your customer experience. Finally, you'll be able to define service-level objectives for your product.
In brief, this chapter will cover the following topics:
- Logging
- Metrics
- Capacity management
- Tracing
- Alarms
- Events