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Industrial Automation from Scratch
Industrial Automation from Scratch

Industrial Automation from Scratch: A hands-on guide to using sensors, actuators, PLCs, HMIs, and SCADA to automate industrial processes

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Industrial Automation from Scratch

Introduction to Industrial Automation

Manufacturing involves using raw materials or parts to create goods or products that will be sold to customers. Creating products from raw materials can be done by using hand tools that are operated by humans or by machines such as motors, pumps, and drills, which are also operated by humans. Before machines, items/products were made by hand using tools, and lots of time and effort was spent producing a single item. The development of manufacturing resulted in hand tools being replaced by machines operated by humans, which made production faster with minimum effort. Nowadays, human involvement in terms of operating machines in manufacturing is being reduced or replaced via industrial automation.

By completing this chapter, you should be able to understand what industrial automation is and identify the various types of industrial automation that exist. You will also be able to describe the basic levels of industrial automation and identify the benefits of industrial automation in industries. Finally, you will be able to identify the cons of industrial automation in society.

In this chapter, we will cover the following topics:

  • Introducing industrial automation
  • Exploring the types of industrial automation
  • Understanding the levels of industrial automation
  • Discovering the advantages and disadvantages of industrial automation

Introducing industrial automation

Industrial automation is where computers, robots, and other control devices are used to operate machines and equipment that's used in manufacturing or processing plant with little human intervention.

A set of sequential operations are established in a factory where components are assembled to make a product or where materials are put through a refining process to produce an end product that is suitable for consumption (that is, a production line or assembly line). This usually consists of machines and tools that need to be operated to get the finished product. Before industrial automation, items (such as mugs, spoons, pots, and so on) were hand-made by individual craftsmen and women and it could take hours or days to manufacture a single item.

There was a development in the 18th century where, instead of items being produced by hand, processes were invented that allowed items to be produced by machines. These machines/tools were operated by humans. Hence, we can refer to the items that are produced through this process as man-machine made. This process dramatically reduces production time and costs compared to the hand-made method. A further shift in manufacturing was the introduction of assembly lines/production lines in the 19th century, which further reduced production time and costs as different workers could operate different machines in different sections of the production or assembly lines, leading to mass production. Nowadays, many factories have machines/tools in the production line being operated automatically by devices and control systems. Repetitive tasks such as filling, capping, and stamping are now automated.

A worker in a factory assembly line uses their eyes to see, their ears to hear, their brain to think, and their hands to move things or perform the required actions on the assembly line. With industrial automation, the activities/operations that are typically performed by the worker can be replaced by a control system where sensors do the job of the eyes and ears, a controller does the job of the brain, and an actuator does the job of the hands. Hence, sensors, controllers, and actuators, which we will look at in more detail in the subsequent chapters of this book, can replace a worker in a factory assembly line. In some manufacturing processes, an assembly line that requires one hundred staff members can eventually require just one or two people doing that through industrial automation. With the introduction of artificial intelligence (AI), machines that can even think like humans are being developed to handle human operations that we could not previously even imagine being handled by a machine.

Industrial automation can also be defined as being able to control machinery and equipment in an industry by using personal computers (PC), programmable logic controllers (PLCs), sensors, actuators, and other control devices to minimize the human involvement in the manufacturing or production processes. PCs, PLCs, and other forms of controllers replace human decision-making; the sensors replace the eyes and ears, while the actuators replace the hands, as explained previously. PCs, PLCs and other forms of controllers have programs (a set of instructions) written into them that enable them to make decisions based on the state of the sensors. The results of these decisions are used by the actuator to perform the action that the worker would have done.

The following figure shows an example of industrial automation using a KUKA industrial robot. Jobs, which are typically done by humans, are being carried out by robots (programmed machines):

Figure 1.1 – Industrial automation in a vehicle manufacturing assembly line using a KUKA industrial robot

This image is licensed under Wikimedia Commons: https://creativecommons.org/licenses/by-sa/4.0/deed.en.

Besides manufacturing, the transportation industry is another area where industrial automation can be applied, where self-operating vehicles are used for both private and commercial purposes – autopilot control in commercial jets enables jets to travel without human pilots. Warehouses, buildings, and other industries also benefit from industrial automation.

With that, you have learned that industrial automation involves using devices that operate machines automatically with little human involvement, which has significantly improved manufacturing and other industries. The knowledge you have acquired in this section will help you understand the various forms of automation we will look at in the next section.

Exploring the types of industrial automation

Various types of industrial automation are applied in the world today. Industrial automation solutions can fall into any of the following four categories:

  • Fixed automation system
  • Programmable automation system
  • Flexible automation system
  • Integrated automation system

In the next few sections, you will discover what these categories are in detail. Let's have a look.

Fixed automation system

In a fixed automation system, the series of operations that must be performed on the raw material are fixed. This type of automation is used to perform fixed and repetitive operations to achieve high production rates. The machines involved are programmed or configured to produce a specific design for a product. Once adopted, it is relatively difficult to change the design or style of the product. Fixed automation systems are used when the same style of product is to be manufactured or assembled. The series of operations that are involved in the production or manufacturing process are designed or programmed based on the product. This type of automation system is characterized by a high production rate, high efficiency, and high initial cost and is suitable for manufacturing a large volume of products that will have a low cost per product.

Examples of fixed automation systems are as follows:

  • Paint and coating automation process
  • Automatic assembly machines
  • Bread production lines
  • Steel rolling mills
  • Papermills
  • Metal pressing/stamping machines in a vehicle assembly line in the automobile industry

Let's have a look at programmable automation systems.

Programmable automation system

In a programmable automation system, the machines involved can be used to manufacture different styles of products. However, this requires reprogramming and changeover for each new style of product, which takes time to accomplish and creates downtime in production.

This type of automation is suitable for manufacturing where identical or similar styles of products are produced within a certain time frame. This is usually referred to as batch production. A long setup time is required to modify the program or reconfigure the sequence of operations for the new product design or batch to be manufactured.

Examples of programmable automation systems are as follows:

  • Industrial robot: This is a type of robot (programmed machine) that's used in the manufacturing industry. It consists of a power supply, a controller, and a mechanical arm that can move in three or more axes. It can be programmed and configured for different kinds of tasks.

The following figure shows a robot designed to be able to do any work that can be programmed (within its limits and work envelope) simply by changing the program. Here, the robot was programmed for writing:

Figure 1.2 – KUKA industrial robot

This image is licensed under Wikimedia Commons: https://creativecommons.org/licenses/by-sa/4.0/deed.en.

  • Computer Numerical Control (CNC) machine: This is a type of automated machine in which geometric code (G-code) and miscellaneous code (M-code), which are alphanumeric, form the basic program instructions for different kinds of tasks. This type of machine can automate drilling, milling, or 3D printing using a computer or controller.

The following figure shows a CNC machine (KVR-4020A). This can be used for practically any type of application, including manufacturing or production, die-molding, heavy and hard milling, and more:

Figure 1.3 – CNC vertical machining center (Kent CNC KVR 4020A)

This image is licensed under Wikimedia Commons:

https://creativecommons.org/licenses/by-sa/4.0/deed.en.

Let's proceed to learn about flexible automation systems.

Flexible automation system

Flexible automation systems are an advanced form of programmable automation systems. They also require reprogramming and changeover for each new style of product, but this does not take time to accomplish as it is done in a programmable automation system. Hence, a flexible automation system reduces the downtime that's experienced in a programmable automation system. The product styles that a flexible automation system can produce are sufficiently limited so that the changeover can be accomplished very quickly and automatically. A flexible automation system allows a different range of products to flow through the line with little downtime.

Examples of flexible automation systems are as follows:

  • Automated guided vehicles (AGVs): AGVs are vehicles without an onboard driver that are used mostly to transport materials/goods in a factory or warehouse. They can navigate along a pre-defined path using several guidance technologies, which makes it easy for them to change routes and expand the operation of the system in response to changes to a scalable and flexible material handling solution. AGVs can be used alongside an industrial robot to provide a very cost-effective material handling solution in a factory or warehouse. The AGV can transport pallets, cartons, and products that have been loaded onto it using an industrial robot, and then send them to various areas of the manufacturing facility or warehouse.

The following figure shows an example of an AGV:

Figure 1.4 – Automated guided vehicle by AIUT

This image is licensed under Wikimedia Commons: https://creativecommons.org/licenses/by-sa/4.0/deed.en.

  • Flexible Assembly System (FAS): A FAS is an assembly system that can produce a variety of products in small to medium batches with rapid changeover and reprogramming for a new set of product designs or styles.

Let's now have a look at integrated automation systems.

Integrated automation system

As the name implies, an integrated automation system integrates various machines and tools such as CAD, robots, cranes, conveyors and other automated machineries to work under a single control system to execute an automation system of a production process. In this, separate machines, data, and processes are made to work together and controlled by a single control system. It allows the entire manufacturing plant to be automated and controlled by computers with less human intervention.

Integrated automation system is used in computer integrated manufacturing (CIM) in which computers control the entire production process with little human intervention. It is also used in various kinds of advanced process automation systems. Integrated automation system can give room for the implementation of various advanced technologies such as automated material handling systems, Radio Frequency Identification (RFID), barcode tracking systems, Manufacturing Execution System (MES), Computer Aided Process Planning (CAPP), automated conveyors and cranes, and many others.

In this section, you learned about the various types of industrial automation available while looking at relevant examples. This knowledge will help you have a better understanding of the next section and other topics that will be covered in this book.

Understanding the levels of industrial automation

Industrial automation is a complex system with several devices communicating and working with each other to provide the desired result. The simplest way to describe the levels/hierarchy of industrial automation is by using a three-level representation, as shown here:

  • Field level
  • Control level
  • Supervisory and production level

We will describe each of these levels in the following section and provide the relevant examples for ease of understanding.

Field level

This is the lowest level in the hierarchy of industrial automation. It consists of field devices such as sensors and actuators, which are used in industrial automation. Sensors convert physical characteristics into electrical signals (digital or analog). They are input devices and can be referred to as the eyes and ears of automation. Examples of sensors include proximity sensors, temperature sensors, pressure sensors, level sensors, flow sensors, and limit switches. Actuators, on the other hand, convert electrical signals (digital or analog output signals) into physical characteristics, which can be in the form of motion. Examples include AC/DC motors, servo motors, stepper motors, pumps, control valves, solenoids, contactors, and relays. The job of the field devices (sensors and actuators) is to transfer machine and process data to the next level (control level) for monitoring and analysis.

This level can be referred to as the eyes and arms (hands) of an industrial automation system. The sensor is acting as the eyes, while the actuator is acting as the arms. Real-time process parameters such as temperature, pressure, level, and flow are converted into electrical signals by the sensors. Data that's collected from the sensors is transferred to the controller for further monitoring and analysis. The actuators control the process parameter through a signal from the controller.

Control level

This level consists of programmable logic controllers (PLCs) or other forms of controllers. PLCs are the brains behind modern industrial automation. They are used to carry out control functions in industries. They take data from different kinds of sensors, make decisions using the program written into it, and output a control signal that the actuator will use to carry out the required task. They can be programmed to deliver automatic control functions based on the signals they receive from sensors. More details on PLCs will be provided in Chapter 7, Understanding PLC Hardware and Wiring, and Chapter 8, Understanding PLC Software and Programming with TIA Portal.

Supervisory and production level

This level consists of Supervisory Control And Data Acquisition (SCADA) and Human Machine Interface (HMI), among others, for monitoring and controlling various parameters and setting production targets. Chapter 10, Understanding Human Machine Interfaces (HMIs), explains HMI while Chapter 11, Exploring Supervisory Control And Data Acquisition (SCADA), explains SCADA.

To help you gain a better understanding of HMI and SCADA, this book has been arranged to cover some basic knowledge of industrial automation before venturing into HMI and SCADA.

The following diagram represents the basic levels of industrial automation:

Figure 1.5 – Levels/hierarchy of industrial automation

In this section, you learned about the basic levels of industrial automation, which include the field level, the control level, and the supervisory and production level. Chapter 2, Switches and Sensors – Working Principles, Applications, and Wiring, and Chapter 3, Actuators and Their Applications in Industrial Automation, will give more detailed explanation on field level. Chapter 7, Understanding PLC Hardware and Wiring, Chapter 8, Understanding PLC Software and Programming Using the TIA Portal, and Chapter 9, Deep Dive into PLC Programming with TIA Portal, will give detailed explanation on the control level using hands-on approach while Chapter 11, Exploring Supervisory Control And Data Acquisition (SCADA), will further explain the supervisory and production level and include a hands-on project/practical project (interfacing SCADA with S7-1200 PLC using mySCADA software) that will give you a practical experience and understanding of the concept.

Discovering the advantages and disadvantages of industrial automation

There's no doubt that industrial automation has transformed manufacturing and other industries by allowing things to be done faster and better. Industrial automation is required for any industry to remain competitive. Although automation has led to great improvements in manufacturing and other industries, there are some negative effects of industrial automation that need to be looked into so that you are prepared and equipped to overcome them.

In the following sections, we will discover what these advantages and disadvantages are.

Advantages of industrial automation

Let's look at how people can (or do) benefit from industrial automation:

  • It reduces the time taken between starting and completing a process.
  • It improves workers' safety. Automation saves workers from being exposed to hazardous environments in the factory.
  • The use of robots in industrial automation increases production output. Robots can work 24/7 at a constant speed.
  • Industrial automation reduces operating costs. Adding automated machines to an operation means less human effort (that is, fewer employees are needed to get the job done). Also, there will be less material waste due to the accuracy of the robots in performing a task.
  • Industrial automation provides a faster return on investment (ROI) due to reduced processing time, reduced operating cost, increased production output, and so on.
  • The use of automated guided vehicles (AGVs) and other automated machinery in the manufacturing industries reduces accidents that would have been caused by human error.
  • Industrial automation allows managers to focus more on other aspects of their jobs since robots/automated systems require less supervision.
  • Automated systems/robots don't get distracted, exhausted, or bored while working, so delays are eliminated and consistent performance can be expected.

Disadvantages of industrial automation

It is a good thing to relieve humans from certain activities through industrial automation; however, this threatens human workforces.

The following are some of the disadvantages of industrial automation:

  • Industrial automation requires high initial capital (that is, the cost of designing, fabricating, installing, and commissioning automated systems is high).
  • Industrial automation can get rid of jobs. Jobs done by humans can be taken over by an automated machine or robot. However, this might not necessarily be a disadvantage as the staff can be trained to service the machinery/ automated system or work in other areas of the business.
  • Skilled personnel are required for maintaining and troubleshooting automated systems.

In this section, we learned how people and industries can benefit from industrial automation, as well as the various side effects of industrial automation. It is important to take these advantages and disadvantages into consideration when you are thinking about integrating automation technology in an industry.

Summary

Now that you have completed this chapter, which provided you with a basic understanding of industrial automation, you have achieved the first leg of this book's journey. Well done! You should now be able to explain industrial automation, describe the different types of industrial automation, describe the levels of industrial automation, and describe the advantages and disadvantages of industrial automation.

The topics that were covered in this chapter are relevant for automation engineers and will help you understand the next chapter, which will give you an overview of switches and sensors.

Questions

The following questions will help you test your understanding of this chapter. Ensure that you have read and understood the topics in this chapter before attempting these questions:

  1. _________________ is used to control machinery and equipment in an industry by using personal computers (PC), programmable logic controllers (PLCs), sensors, actuators, and other control devices to minimize the human involvement in the manufacturing or production processes.
  2. __________________ automation systems reduce the downtime that's experienced in programmable automation systems.
  3. In the hierarchy of industrial automation, the ____________________ level consists of PLCs or other form of controllers.
  4. ____________________ uses various forms of devices and control systems to operate machines and equipment that's used in manufacturing or processing plant with little human intervention.
  5. ______________________ is a set of sequential operations that's established in a factory where components are assembled to make a finished product or where materials are put through a refining process to produce an end product that is suitable for consumption.
  6. _________________, ________________________, and __________________ are the three types of industrial automation.
  7. A method of manufacturing where identical or similar style of products are produced together within a time frame is referred to as _________________.
  8. Vehicles without an on-board driver, which are used mostly to transport materials/goods in a factory or warehouse, are called ______________.
  9. In the industrial automation hierarchy, the ________________ level consists of sensors and actuators.
  10. _________________ convert electrical signals (digital or analog signals) into physical characteristics that can be in the form of motion or heat.
  11. ____________ convert physical characteristics into electrical signals (digital or analog).
  12. CNC is an acronym for _______________________.
  13. PLC is an acronym for ________________________.
  14. SCADA is an acronym for _____________________.
  15. HMI is an acronym for _______________________.
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Key benefits

  • Learn the ins and outs of industrial automation and control by taking a pragmatic approach
  • Gain practical insights into automating a manufacturing process using PLCs
  • Discover how to monitor and control an industrial process using HMIs and SCADA

Description

Industrial automation has become a popular solution for various industries looking to reduce manual labor inputs and costs by automating processes. This book helps you discover the abilities necessary for excelling in this field. The book starts with the basics of industrial automation before progressing to the application of switches, sensors, actuators, and motors, and a direct on-line (DOL) starter and its components, such as circuit breakers, contactors, and overload relay. Next, you'll explore VFDs, their parameter settings, and how they can be wired and programmed for induction motor control. As you advance, you'll learn the wiring and programming of major industrial automation tools – PLCs, HMIs, and SCADA. You’ll also get to grips with process control and measurements (temperature, pressure, level, and flow), along with analog signal processing with hands-on experience in connecting a 4–20 mA transmitter to a PLC. The concluding chapters will help you grasp various industrial network protocols such as FOUNDATION Fieldbus, Modbus, PROFIBUS, PROFINET, and HART, as well as emerging trends in manufacturing (Industry 4.0) and its empowering technologies (such as IoT, AI, and robotics). By the end of this book, you’ll have gained a practical understanding of industrial automation concepts for machine automation and control.

Who is this book for?

This book is for both graduates and undergraduates of electrical, electronics, mechanical, mechatronics, chemical or computer engineering, engineers making a career switch, or anyone looking to pursue their career in the field of industrial automation. The book covers topics ranging from basic to advanced levels, and is a valuable reference for beginner-level electrical, IIoT, automation, process, instrumentation and control, production, and maintenance engineers working in manufacturing and oil and gas industries, among others.

What you will learn

  • Get to grips with the essentials of industrial automation and control
  • Find out how to use industry-based sensors and actuators
  • Know about the AC, DC, servo, and stepper motors
  • Get a solid understanding of VFDs, PLCs, HMIs, and SCADA and their applications
  • Explore hands-on process control systems including analog signal processing with PLCs
  • Get familiarized with industrial network and communication protocols, wired and wireless networks, and 5G
  • Explore current trends in manufacturing such as smart factory, IoT, AI, and robotics
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Table of Contents

20 Chapters
Part 1: Learning the Concepts and Skills Required to Get Started Chevron down icon Chevron up icon
Chapter 1: Introduction to Industrial Automation Chevron down icon Chevron up icon
Chapter 2: Switches and Sensors – Working Principles, Applications, and Wiring Chevron down icon Chevron up icon
Chapter 3: Actuators and Their Applications in Industrial Automation Chevron down icon Chevron up icon
Chapter 4: Overview of AC and DC Motors Chevron down icon Chevron up icon
Chapter 5: Introduction to Variable Frequency Drive (VFD) Chevron down icon Chevron up icon
Chapter 6: Drawing Schematic/Wiring Diagrams Using CAD Software Chevron down icon Chevron up icon
Part 2: Understanding PLC, HMI, and SCADA Chevron down icon Chevron up icon
Chapter 7: Understanding PLC Hardware and Wiring Chevron down icon Chevron up icon
Chapter 8: Understanding PLC Software and Programming with TIA Portal Chevron down icon Chevron up icon
Chapter 9: Deep Dive into PLC Programming with TIA Portal Chevron down icon Chevron up icon
Chapter 10: Understanding Human Machine Interfaces (HMIs) Chevron down icon Chevron up icon
Chapter 11: Exploring Supervisory Control And Data Acquisition (SCADA) Chevron down icon Chevron up icon
Part 3: Process Control, Industrial Network, and Smart Factory Chevron down icon Chevron up icon
Chapter 12: Process Control – Essentials Chevron down icon Chevron up icon
Chapter 13: Industrial Network and Communication Protocols Fundamentals Chevron down icon Chevron up icon
Chapter 14: Exploring Smart Factory (Industry 4.0) with 5G Chevron down icon Chevron up icon
Assessments Chevron down icon Chevron up icon
Index Chevron down icon Chevron up icon
Other Books You May Enjoy Chevron down icon Chevron up icon

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Joseph Akins Aug 13, 2023
Full star icon Full star icon Full star icon Full star icon Full star icon 5
This is a great book for both experts and beginners. I wish I had come across this book when I started my journey in this field of industrial automation. It’s been a great experience so far. I will recommend this for anyone interested in industrial automation, the book is captivating and engaging.
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Adeosun Oluwatosin Jul 31, 2023
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This book provides great and in-depth overviews of key concepts required to understand industrial automation, together with clear instructions on how to apply the knowledge in a variety of scenarios. It also provides imagery and easy to understand descriptions of automation systems that make the information very comprehensible for readers. As an engineer, I believe this book is valuable for anyone that wants to know how to use industrial automation for any undertaking.
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Tiny Aug 19, 2023
Full star icon Full star icon Full star icon Full star icon Full star icon 5
I've worked in cybersecurity for years, and I was excited to read this book. In all fairness, I was hoping that Scratch was a tool that would help me link the various tools together and provide a network link. While that proved not to be true, this was a book I wished I had read years ago. The basics of the automation pieces that do exist and the integration is extremely valuable from production to security when dealing with industrial manufacturing.
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Chris Daniel Cruz Apr 03, 2024
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As an Automation Technician with two years of hands-on experience with Programmable Logic Controllers (PLCs), I’ve encountered my fair share of challenges and unanswered questions. It’s not every day that I come across a resource capable of not only addressing these questions but also enhancing my understanding of complex concepts in the field. This book is a rare find that has significantly broadened my knowledge and clarified numerous aspects of PLCs that were previously murky to me.The author’s approach to teaching is particularly noteworthy. The book methodically guides readers through the intricacies of PLCs by first laying down the foundational concepts, then reinforcing these with detailed schematics, diagrams, and photographs of actual components. This visual supplement to the theoretical explanations is invaluable, making it significantly easier to grasp how various parts connect and function in real-world applications.What sets this book apart is its ability to make sophisticated topics accessible and engaging. Whether you’re a novice just starting out in automation or, like me, a technician looking to deepen your expertise, this guide offers a wealth of knowledge presented in a clear and practical manner.I wholeheartedly recommend this book to anyone involved in or interested in the field of automation and PLCs. It’s a comprehensive resource that goes beyond the basics, providing insights and strategies that are sure to benefit its readers profoundly.
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Kay Aug 09, 2023
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If you are looking to start a career in Automation, this book is for you. Very basic and captivating. It explain the step by Step of Automation. The Author have hands on experience in automation and you can feel it in the book. great book.
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Unfortunately, due to several restrictions, we are unable to ship to the following countries:

  1. Afghanistan
  2. American Samoa
  3. Belarus
  4. Brunei Darussalam
  5. Central African Republic
  6. The Democratic Republic of Congo
  7. Eritrea
  8. Guinea-bissau
  9. Iran
  10. Lebanon
  11. Libiya Arab Jamahriya
  12. Somalia
  13. Sudan
  14. Russian Federation
  15. Syrian Arab Republic
  16. Ukraine
  17. Venezuela
What is custom duty/charge? Chevron down icon Chevron up icon

Customs duty are charges levied on goods when they cross international borders. It is a tax that is imposed on imported goods. These duties are charged by special authorities and bodies created by local governments and are meant to protect local industries, economies, and businesses.

Do I have to pay customs charges for the print book order? Chevron down icon Chevron up icon

The orders shipped to the countries that are listed under EU27 will not bear custom charges. They are paid by Packt as part of the order.

List of EU27 countries: www.gov.uk/eu-eea:

A custom duty or localized taxes may be applicable on the shipment and would be charged by the recipient country outside of the EU27 which should be paid by the customer and these duties are not included in the shipping charges been charged on the order.

How do I know my custom duty charges? Chevron down icon Chevron up icon

The amount of duty payable varies greatly depending on the imported goods, the country of origin and several other factors like the total invoice amount or dimensions like weight, and other such criteria applicable in your country.

For example:

  • If you live in Mexico, and the declared value of your ordered items is over $ 50, for you to receive a package, you will have to pay additional import tax of 19% which will be $ 9.50 to the courier service.
  • Whereas if you live in Turkey, and the declared value of your ordered items is over € 22, for you to receive a package, you will have to pay additional import tax of 18% which will be € 3.96 to the courier service.
How can I cancel my order? Chevron down icon Chevron up icon

Cancellation Policy for Published Printed Books:

You can cancel any order within 1 hour of placing the order. Simply contact customercare@packt.com with your order details or payment transaction id. If your order has already started the shipment process, we will do our best to stop it. However, if it is already on the way to you then when you receive it, you can contact us at customercare@packt.com using the returns and refund process.

Please understand that Packt Publishing cannot provide refunds or cancel any order except for the cases described in our Return Policy (i.e. Packt Publishing agrees to replace your printed book because it arrives damaged or material defect in book), Packt Publishing will not accept returns.

What is your returns and refunds policy? Chevron down icon Chevron up icon

Return Policy:

We want you to be happy with your purchase from Packtpub.com. We will not hassle you with returning print books to us. If the print book you receive from us is incorrect, damaged, doesn't work or is unacceptably late, please contact Customer Relations Team on customercare@packt.com with the order number and issue details as explained below:

  1. If you ordered (eBook, Video or Print Book) incorrectly or accidentally, please contact Customer Relations Team on customercare@packt.com within one hour of placing the order and we will replace/refund you the item cost.
  2. Sadly, if your eBook or Video file is faulty or a fault occurs during the eBook or Video being made available to you, i.e. during download then you should contact Customer Relations Team within 14 days of purchase on customercare@packt.com who will be able to resolve this issue for you.
  3. You will have a choice of replacement or refund of the problem items.(damaged, defective or incorrect)
  4. Once Customer Care Team confirms that you will be refunded, you should receive the refund within 10 to 12 working days.
  5. If you are only requesting a refund of one book from a multiple order, then we will refund you the appropriate single item.
  6. Where the items were shipped under a free shipping offer, there will be no shipping costs to refund.

On the off chance your printed book arrives damaged, with book material defect, contact our Customer Relation Team on customercare@packt.com within 14 days of receipt of the book with appropriate evidence of damage and we will work with you to secure a replacement copy, if necessary. Please note that each printed book you order from us is individually made by Packt's professional book-printing partner which is on a print-on-demand basis.

What tax is charged? Chevron down icon Chevron up icon

Currently, no tax is charged on the purchase of any print book (subject to change based on the laws and regulations). A localized VAT fee is charged only to our European and UK customers on eBooks, Video and subscriptions that they buy. GST is charged to Indian customers for eBooks and video purchases.

What payment methods can I use? Chevron down icon Chevron up icon

You can pay with the following card types:

  1. Visa Debit
  2. Visa Credit
  3. MasterCard
  4. PayPal
What is the delivery time and cost of print books? Chevron down icon Chevron up icon

Shipping Details

USA:

'

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

Economy: Can deliver to P. O. Boxes and private residences.
Trackable service with delivery to addresses in Australia only.
Delivery time ranges from 7-9 business days for VIC and 8-10 business days for Interstate metro
Delivery time is up to 15 business days for remote areas of WA, NT & QLD.

Premium: Delivery to addresses in Australia only
Trackable delivery to most P. O. Boxes and private residences in Australia within 4-5 days based on the distance to a destination following dispatch.

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.


Unfortunately, due to several restrictions, we are unable to ship to the following countries:

  1. Afghanistan
  2. American Samoa
  3. Belarus
  4. Brunei Darussalam
  5. Central African Republic
  6. The Democratic Republic of Congo
  7. Eritrea
  8. Guinea-bissau
  9. Iran
  10. Lebanon
  11. Libiya Arab Jamahriya
  12. Somalia
  13. Sudan
  14. Russian Federation
  15. Syrian Arab Republic
  16. Ukraine
  17. Venezuela