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Communication Toolkit for Introverts
Communication Toolkit for Introverts

Communication Toolkit for Introverts: With practical techniques optimized for introverts, find your voice in everyday business situations

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Profile Icon Patricia Weber
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$24.99
Full star icon Full star icon Full star icon Full star icon Half star icon 4.7 (3 Ratings)
Paperback Dec 2014 248 pages 1st Edition
eBook
$17.99 $19.99
Paperback
$24.99
Arrow left icon
Profile Icon Patricia Weber
Arrow right icon
$24.99
Full star icon Full star icon Full star icon Full star icon Half star icon 4.7 (3 Ratings)
Paperback Dec 2014 248 pages 1st Edition
eBook
$17.99 $19.99
Paperback
$24.99
eBook
$17.99 $19.99
Paperback
$24.99

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Communication Toolkit for Introverts

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Description

If you are an introvert, tired of playing by extrovert rules in business communications, now you can finally find your voice and be heard. Patricia Weber is an internationally recognized expert on radio and in print as supporting and inspiring introverts, since 2006. She is a Coachville coach graduate, a Neuro-Linguistic Programming (NLP) Practitioner, an award winning top-selling salesperson and sales manager, and a two-time award winner of Peninsula Women's Networker of the Year (only the second member in its 30 years to receive this award twice). Learn how to successfully get your ideas heard in business by employing the Introvert’s Toolkit. Discover what natural strengths you have and how you can enhance them through real-world scenarios and techniques to get yourself using business communication effectively. Starting with a personal assessment, every chapter builds up your confidence when communicating by employing a mix of tips and techniques, creating inspired actions plans, and expanding on the strengths and skills you already possess. We cover a variety of areas from essential communication skills through to developing negotiation skills and conflict management – everything you need to succeed in any business setting. This guide will provide any motivated introvert with the necessary tools to build extensive communication skills and forge ahead and fulfil their potential in what many label as a more extroverted business world.

What you will learn

  • Discover the introvert strengths of planning, listening and self-reflection Understand how people listen and improve your own methods of listening Develop meaningful relationships and leverage them in business communications Diffuse conflicts readily and assert yourself in a calm manner Employ techniques of business communication including influence and selling to grow your skills
Estimated delivery fee Deliver to United States

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Publication date, Length, Edition, Language, ISBN-13
Publication date : Dec 01, 2014
Length: 248 pages
Edition : 1st
Language : English
ISBN-13 : 9781783000685
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Estimated delivery fee Deliver to United States

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Free $6.95

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$21.95
(Includes tracking information)

Product Details

Publication date : Dec 01, 2014
Length: 248 pages
Edition : 1st
Language : English
ISBN-13 : 9781783000685
Concepts :

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Table of Contents

10 Chapters
Communication Preferences of Introverts and Extroverts Chevron down icon Chevron up icon
Identify and Count on Your Introvert Strengths Chevron down icon Chevron up icon
Confident to Communicate Chevron down icon Chevron up icon
Your Hardworking Wrench: Tighten or Open up Your Listening Chevron down icon Chevron up icon
Your Headband Light - Succeeding in the Business Meeting Chevron down icon Chevron up icon
Tape Measure Your Success for Powerful Presentations Chevron down icon Chevron up icon
Do You Have an Axe to Grind? Use a Positive Approach for Workplace Conflict Chevron down icon Chevron up icon
On the Level to Negotiate with Success Chevron down icon Chevron up icon
Power Tools of Influence, Persuasion, and Selling Chevron down icon Chevron up icon
Quiet Communication can Triumph Chevron down icon Chevron up icon

Customer reviews

Rating distribution
Full star icon Full star icon Full star icon Full star icon Half star icon 4.7
(3 Ratings)
5 star 66.7%
4 star 33.3%
3 star 0%
2 star 0%
1 star 0%
J. Antin Apr 06, 2015
Full star icon Full star icon Full star icon Full star icon Full star icon 5
This is a book that every introvert who wants to be a better communicator should read. Every chapter begins with a self-assessment that even an extrovert could use. It's filled with stories of introverts who shared their experiences and how they overcame their fear of communicating. I liked the presentation chapter very much because i'm in that business myself. This a very well thought-through book that is filled with tips and tactics that will help any introvert who wants to become more confident and a more skilled communicator.
Amazon Verified review Amazon
Jacqueline Gum May 28, 2015
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Until I started reading Patricia Weber's blog, I didn't even know I was an introvert. Apparently no one else did either! Communication Toolkit for Introverts has helped me understand my reaction to business situations that have vexed me in the past and opened up a world of new possibilities for my future. This book is formatted beautifully. Each chapter ends with a tip and a very concise summary. Salient points are noted throughout, and by doing it this way I have found that the "shouldn't forget" items stick with me. Whether you are an introvert or work with one, this is an invaluable guide for navigating everyday business situations and life in general.
Amazon Verified review Amazon
Timothy Seltzer Feb 15, 2015
Full star icon Full star icon Full star icon Full star icon Empty star icon 4
This book offers a practical, time-tested, research-based approach to improving the skill sets of the more introverted among us (myself included). In it, the author guides us to view situations in which an introvert might normally be uncomfortable, such as giving a presentation, selling a product, service, or idea to a customer or a co-worker, networking, or negotiating, as opportunities. To capitalize on these opportunities, we are advised to both draw on our inherent strengths of listening, preparing, and keeping a calm demeanor as well as strategically applying some of the elements from more extroverted individuals, including making emotional connections and sharing our genuine selves.The books opens with a discussion that leads to a fuller understanding of what introversion and extroversion are and, in the process, demystifies a number of myths surrounding each. Then, the heart of the book covers listening, participating in business meetings, giving presentations, dealing with conflict, negotiating, and persuasion. Each chapter takes a mature approach involving a clarification of terms involved, an assessment of your current skills, and (as the title suggests) a set of useful tools, tips, and techniques to improve your performance in that area. I appreciate that the author gives a bibliography of research sources to support the suggestions.Overall, I think the book is well-written and would be useful for introverts who have not mastered these skills, most likely in the first half of their careers. Additionally, I could see that an extroverted manager might benefit from a deepened understanding of introverts whom they manage, and may be able to structure the working "environment" (in the broadest sense of that term) better as a result. The only negative is that I felt there were a number of typos in the text that should have been eliminated during the proofreading process, which is a shame, because it is clear the author is a highly skilled communicator.
Amazon Verified review Amazon
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Unfortunately, due to several restrictions, we are unable to ship to the following countries:

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