Development methodologies

Whatever approach your organization decides to take for developing and implementing its CRM strategy, it's usually good to have an agreed upon process and methodology. Your processes define the steps to be taken as you implement the project. Your methodology defines the rules for the process, that is, the methods to be used throughout the course of the project. The spirit of the problem solving approaches just reviewed can be seen in the Traditional Waterfall Development model and in the contrasting Iterative and Incremental Development model.

Note

Projects naturally change and evolve over time. You may find that you embrace one of these methodologies for initial implementation, and then migrate to a different method or mixed-method for maintenance and future development work. By no means should you feel restricted by the definitions provided, but rather adjust the principles to meet your changing needs throughout the course of the project. That being said, it's important...