You're reading from The Salesforce Business Analyst Handbook Proven business analysis techniques and processes for a superior user experience and adoption

Product type Paperback

Published in Nov 2022

Publisher Packt

ISBN-13 9781801813426

Length 232 pages

Edition 1st Edition

Tools

Salesforce

Concepts

Business Process Management

Author (1):

Srini Munagavalasa

View More author details

Table of Contents (21) Chapters

Preface

1. Part 1: Planning and Analysis – BRD/Prioritized Product Backlog

2. Chapter 1: Identifying Requirements FREE CHAPTER

3. Chapter 2: Elicitation and Document Requirements

4. Chapter 3: Prioritizing Requirements

5. Chapter 4: Process Flows – “As-Is” versus “To-Be”

6. Chapter 5: Business Requirements Document

7. Part 2: Design, Development, and Testing – Iterative Cycles with Prototypes and Conference Room Pilots

8. Chapter 6: Solution Design and Functional Document

9. Chapter 7: Demonstrate Functionality Using Prototypes

10. Chapter 8: Exploring Conference Room Pilots

11. Chapter 9: Technical and Quality Testing

12. Chapter 10: Requirements Traceability Matrix

13. Part 3: End User Testing, Communication, Training, and Support

14. Chapter 11: User Acceptance Testing

15. Chapter 12: Communication and Knowledge Management

16. Chapter 13: End User Training

17. Chapter 14: Post Go-Live Support / User Forums

18. Assessments

19. Index

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Benefits of testing

Proper software testing, when planned and executed well, will yield many benefits. Project success or failure and user adoption greatly depend on how well the system responds and makes sure that the end users do not run into post-production deployment issues.

Some of the benefits that can be realized are the following:

The risk of failure of the product after deployment into production can be greatly minimized.
Integrations with other systems work seamlessly, and in the case of failure due to any reason, there is a restart mechanism or a documented way to handle the issue.
By delivering quality software products, end users do not face issues and are able to perform their business without needing to worry about software issues.
An issue-free software functionality or system will build trust and drive business user adoption. We will have satisfied business users/customers.
It’s a great opportunity to verify and validate the security...