You're reading from Salesforce B2C Solution Architect's Handbook Design scalable and cohesive business-to-consumer experiences with Salesforce Customer 360

Product type Paperback

Published in Nov 2021

Publisher Packt

ISBN-13 9781801817035

Length 458 pages

Edition 1st Edition

Tools

Salesforce

Concepts

CRM

Author (1):

Mike King

View More author details

Table of Contents (20) Chapters

Preface

1. Section 1 Customer 360 Component Products

2. Chapter 1: Demystifying Salesforce, Customer 360, and Digital 360 FREE CHAPTER

3. Chapter2: Supporting Your Customers with Service Cloud

4. Chapter 3: Direct-to-Consumer Selling with Commerce Cloud B2C

5. Chapter 4: Engaging Customers with Marketing Cloud

6. Chapter 5: Salesforce Ecosystem – Building a Complete Solution

7. Section 2 Architecture of Customer 360 Solutions

8. Chapter 6: Role of a Solution Architect

9. Chapter 7: Integration Architecture Options

10. Chapter 8: Creating a 360° View of the Customer

11. Chapter 9: Supporting Key Business Scenarios

12. Chapter 10: Enterprise Integration Strategies

13. Section 3 Salesforce-Certified B2C Solution Architect

14. Chapter 11: Exam Preparation Tools and Techniques

15. Chapter 12: Prerequisite Certifications

16. Chapter 13: Commerce and Integration

17. Chapter 14: Certification Scenarios

18. Assessments

19. Other Books You May Enjoy

Platform App Builder exam overview

The Platform App Builder certification covers the declarative customization capabilities of the Salesforce Platform as well as the fundamentals of Salesforce. This certification is geared toward candidates who have some experience or familiarity with Salesforce Platform and understand basics such as license types, data storage fundamentals, and platform capabilities.

The Platform App Builder certification overlaps with the Salesforce Certified Administrator and Platform Developer I certifications. If you have experience with either or both, it will certainly help with the concepts covered by Platform App Builder (although neither is required). The administrator certification focuses more on topics related to user management, operations, and the day-to-day support of a Salesforce org. The Platform Developer I certification covers programmatic customization, which is not within the scope of the Platform App Builder certification.