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Mastering ServiceNow

You're reading from   Mastering ServiceNow Unleash the full potential of ServiceNow from foundations to advanced functions, with this hands-on expert guide fully revised for the Helsinki version

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Product type Paperback
Published in Oct 2016
Publisher Packt
ISBN-13 9781786465955
Length 656 pages
Edition 2nd Edition
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Author (1):
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Martin Wood Martin Wood
Author Profile Icon Martin Wood
Martin Wood
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Table of Contents (12) Chapters Close

Preface 1. ServiceNow Foundations 2. Developing Custom Applications FREE CHAPTER 3. Server-Side Control 4. Client-Side Interaction 5. Getting Things Done with Tasks 6. Events, Notifications, and Reporting 7. Exchanging Data – Import Sets, Web Services, and other Integrations 8. Securing Applications and Data 9. Diagnosing ServiceNow – Knowing What Is Going On 10. Packaging with Applications, Update Sets, and Upgrades 11. Making ServiceNow Beautiful with Service Portal and Custom Interfaces

Choosing a UI Action


A UI Action is a rather grandiose name for a button. Using a button is possibly the simplest interaction that a user can make, and a UI Action runs a script after the click (or a tap, if using a touchscreen device!).

There are several different representations of UI Actions, each displayed in a different way, available in both the form and list views:

  • Form buttons: These are the most accessible ones. They show up as more recognizable buttons and appear at two places: the top right and the bottom left of the form. The context bar in which the buttons are located is fixed and will always display at the top of the screen, even as you scroll down the form. This accessibility and visibility makes form buttons a great choice for important actions that will change the record that you are viewing. A form button looks like this:

    Tip

    You can control some aspects of button display through properties, such as only displaying form buttons in the context bar and not at the bottom.

  • Form...

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