Search icon CANCEL
Subscription
0
Cart icon
Your Cart (0 item)
Close icon
You have no products in your basket yet
Save more on your purchases now! discount-offer-chevron-icon
Savings automatically calculated. No voucher code required.
Arrow left icon
Explore Products
Best Sellers
New Releases
Books
Videos
Audiobooks
Learning Hub
Conferences
Free Learning
Arrow right icon
Arrow up icon
GO TO TOP
Mastering Microsoft Dynamics 365 Customer Engagement

You're reading from   Mastering Microsoft Dynamics 365 Customer Engagement An advanced guide to developing and customizing CRM solutions to improve your business applications

Arrow left icon
Product type Paperback
Published in Feb 2019
Publisher Packt
ISBN-13 9781788990226
Length 572 pages
Edition 2nd Edition
Languages
Concepts
Arrow right icon
Author (1):
Arrow left icon
Deepesh Somani Deepesh Somani
Author Profile Icon Deepesh Somani
Deepesh Somani
Arrow right icon
View More author details
Toc

Table of Contents (21) Chapters Close

Preface 1. Section 1: Introduction to Sales, Service, and Marketing Modules with a Unified User Interface FREE CHAPTER
2. Working with Sales 3. Working with Service 4. Working with Marketing 5. Understanding the New Unified User Interface 6. Section 2: Understanding Customization and App Design
7. Designing Unified Interface Apps 8. Customization Enhancements in Dynamics 365 9. Business Process Flows and Rules in Dynamics 365 10. Section 3: Development Enhancements and Code Improvements in Dynamics 365
11. Client-Side Scripting 12. Plugin Development with Dynamics 365 13. Working with the XRM Framework 14. Mobile Enhancements in Dynamics 365 15. Virtual Entities in Dynamics 365 16. Section 4: Learning about the Portal, Configuration, and Security Enhancements in Dynamics 365
17. Working with Dynamics 365 Portals 18. Configuration Enhancements in Dynamics 365 19. Analytics with Dynamics 365 (Word and Excel Templates) 20. Other Books You May Enjoy

Adding resources

Now that we have mapped students, teachers, and parents, the next step is to identify the possible mappings for classrooms, books, and so on. Dynamics 365 provides an out-of-the-box feature—Service Management, which can be easily customized to add the resources required in any typical school:

  1. Navigate to Settings | Service Management | Service Scheduling | Facilities/Equipment:
Service Management
  1. Now, click on the Facilities/Equipment link. On doing so, you will be redirected to the Facilities/Equipment view:
Facilities/Equipment
  1. Now, add the appropriate Facilities/Equipment requirements for the daily functioning of the institute:
Sample Facilities/Equipment

This way, we can map all the required equipment, such as classrooms, blackboards, labs, and presenters, facilities in Dynamics 365.

For mapping the books available in a library, depending on...

lock icon The rest of the chapter is locked
Register for a free Packt account to unlock a world of extra content!
A free Packt account unlocks extra newsletters, articles, discounted offers, and much more. Start advancing your knowledge today.
Unlock this book and the full library FREE for 7 days
Get unlimited access to 7000+ expert-authored eBooks and videos courses covering every tech area you can think of
Renews at $19.99/month. Cancel anytime