Summary

This chapter showed declarative features added across various cloud offerings, such as sales, service, and Marketing Cloud. As one can infer from this chapter, adding AI to the platform will enable applications to get smarter, which in turn will help sales representatives, marketers, and support representatives serve and engage customers better. In the next chapter, you will learn how to use code and the capabilities of PredicitonIO and Salesforce Heroku to build machine learning tasks.