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Exploring Experience Design

You're reading from   Exploring Experience Design Fusing business, tech, and design to shape customer engagement

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Product type Paperback
Published in Aug 2017
Publisher
ISBN-13 9781787122444
Length 400 pages
Edition 1st Edition
Concepts
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Author (1):
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Ezra Schwartz Ezra Schwartz
Author Profile Icon Ezra Schwartz
Ezra Schwartz
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Toc

Table of Contents (20) Chapters Close

Title Page
Credits
About the Author
Acknowledgements
About the Reviewers
www.PacktPub.com
Customer Feedback
Dedication
Preface
1. Experience Design - Overview FREE CHAPTER 2. The Experience Design Process 3. Business and Audience Context 4. The User and Context of Use 5. Experience - Perception, Emotions, and Cognition 6. Experience Design Disciplines 7. The Design Team 8. Delight and Engagement 9. Tying It All Together - From Concept to Design 10. Design Testing 11. The Design Continuum

Recruiting participants


A key component of testing, sometimes overlooked, is the testers--the actual people who agree to participate in the testing effort. In the end, experience testing is all about real people--this is the theory, at least.

In practice, testing with real people is expensive and time consuming. Recruiting can be challenging when design schedules are tight, when relevant audiences are overseas or in remote places, and when the design team is small and limited in budget and time. As a result, many companies end up testing with a smaller set of actual people than initially envisioned.

The screener

Many products, such as smartphones, e-commerce websites, and cars are meant for a wide and general audience. Potentially, almost any person is thus a candidate to be recruited to participate in usability testing. However, a random call for volunteers might yield an enormous list of interested candidates, but no effective means to ascertain if they really qualify.

Some degree of qualification...

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