Information Systems Operations
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The objective of a well-managed Information Systems (IS) is to ensure the effectiveness and efficiency of IT processes and procedures through the optimal use of IS assets.
You will cover the following topics in detail in this chapter:
- Common technology components
- IT asset management
- Job scheduling
- End user computing
- System performance management
- Problem and incident management
- Change management, configuration management, and patch management
- IT service-level agreements
- Database management
