Typical issues and the tools to solve them

There are typical categories of issues and tools that you can use to resolve them. When troubleshooting, you can do yourself no larger favor than to accurately describe the problem that you are trying to tackle, either on your own or when opening a Service Request (SR) with Technical Assistance Center (TAC). The following table shows how you may categorize reported issues when beginning your troubleshooting process:

Table 15.1 – Troubleshooting issue categorization

Let’s go over what each cell refers to:

• Anticipated issues refer to any changes in product configuration, objects, policy, or overall infrastructure that you were aware of, correlated in time with the issue’s manifestation.
• Unanticipated issues are those that appear seemingly without reason in an otherwise perfectly stable environment, with no one reporting (or admitting) that changes were introduced.
• Intermittent issues...