Section 2: Out-of-the-Box AI Features for Salesforce

This section will explain the out-of-the-box features available on different Salesforce clouds that can be used to implement AI solutions. We will start with the core Sales Cloud and Service Cloud offerings and then proceed to Marketing Cloud and Commerce Cloud. Finally, we will take a whistlestop tour through the various industry clouds.

This section comprises the following chapters:

• Chapter 2, Salesforce AI for Sales
• Chapter 3, Salesforce AI for Service
• Chapter 4, Salesforce AI for Marketing and Commerce
• Chapter 5, Salesforce AI for Industry Clouds