You're reading from Working with Microsoft Forms and Customer Voice

Product type Book

Published in Jun 2021

Publisher Packt

ISBN-13 9781801070171

Pages 336 pages

Edition 1st Edition

Languages

Concepts

Business Management

Author (1):

Welly Lee

Table of Contents (16) Chapters

Preface

1. Section 1: Working with Microsoft Forms and Customer Voice

2. Chapter 1: Introducing Microsoft Forms and Customer Voice

3. Chapter 2: Best Practices for Collecting Feedback through Surveys

4. Chapter 3: Creating a Survey with Microsoft Forms

5. Section 2: Implementing Common Feedback Solutions with Microsoft Forms and Dynamics 365 Customer Voice

6. Chapter 4: Conducting a More Productive Meeting with Microsoft Forms and Microsoft Teams

7. Chapter 5: Post-Training Assessment and Feedback

8. Chapter 6: Conducting an Employee Survey with Dynamics 365 Customer Voice

9. Chapter 7: Collecting Periodic Customer Feedback with Customer Voice

10. Chapter 8: Automating Customer Support Surveys with Dynamics 365 Customer Voice

11. Chapter 9: Closing a Feedback Loop with Customer Voice

12. Section 3: Administering Microsoft Forms and Dynamics 365 Customer Voice

13. Chapter 10: Administering Microsoft Forms and Dynamics 365 Customer Voice

14. Chapter 11: Managing Usage with Dynamics 365 Customer Voice

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Collecting training feedback with Microsoft Forms

To create a new form, go to https://forms.microsoft.com and click the New Form button. Add questions to the form, such as those shown in the following screenshot:

Figure 5.22 – An example of a training feedback form

After you have added all the questions, get the survey link by clicking the Share button and copy the survey Uniform Resource Locator (URL), as illustrated in the following screenshot:

Figure 5.23 – Getting a survey link to the feedback form

You can then share the survey URL with the training attendees via email or include it as part of the training presentation and course material.

In addition to sharing the survey URL, you can also generate a Quick Response (QR) code for the survey link. A QR code enables mobile phone and tablet users to use the device camera to scan the code, in order to open the online survey page. To generate a QR code, you click the...