Choosing what to automate
Frequently, people do work that they don’t need to do. It’s important to differentiate between work that doesn’t need to be done at all and work that needs to be done, but doesn’t require you to do it.
From both the administrative and end user perspectives, there are a number of activities, processes, and tasks in Office 365 and other line-of-business applications that can be automated through the use of Power Automate.
Automation is a key business technology to reduce the impact of repetitive, low-skill tasks on the workforce. Consider the following diagram:
Figure 1.2: Candidates for automation
When looking at business processes, they can generally be divided into one of the four quadrants:
- High value, low skill: Requires minimal specialist skill, but is critical or produces high-value output.
- High value, high skill: Requires human intelligence or processing to determine value, skills, and...
