Conclusion

“Without continual growth and progress, such words as improvement, achievement, and success have no meaning.”

– Benjamin Franklin

When it comes to conversational solutions, no truer words were spoken. Software changes decades ago were measured in years and then, months or quarters, and now, weeks and days. This is expected, needed, and sometimes valuable. With processes to support continuous improvement and even delivery, it is a win-win. Tools and methods will improve quickly, allowing more time to tackle new projects, while customers will benefit from better solutions sooner.

Up to this point, we have explored the entire life cycle of applying UX design thinking and processes to create exceptional enterprise ChatGPT solutions. Sometimes, we went too deep and left you with some homework. The technology is moving so fast; the hope is that 96% of the concepts discussed in this book will apply to any conversational AI platform or collection of...