The WIN model

• What went well

• Interesting aspects of performance

• Next time…

Let's take a look at the WIN model of feedback, which was derived from an Eastern European sports coaching model. It's a structure for emphasizing the positive aspects of someone's performance and also for suggesting areas of improvement. In that sense, it's a "balanced" model. Where some people have come unstuck using an approach like this is in trying to deliver a reprimand with it. If you need to have a purely corrective conversation with someone, use the DESC model in Chapter 4, Delivering a Reprimand. That model doesn't attempt to highlight positives at the same time!

What went well

Here's an opportunity to describe what someone has done that you want them to keep doing and, in fact, do more of. Of course, using the principles from Chapter 1, Feedback Fundamentals, you will ensure that they are within EARSHOT. You will need to evaluate your staff by both the end results that they deliver and also while they are...