Establishing Lean Flows to Improve Productivity

“Flow is the movement and delivery of customer value through a process. In knowledge work, our whole reason for existence is to deliver value to the customer. Therefore, it stands to reason that our whole process should be oriented around optimizing flow.”

– Daniel Vacanti in Actionable Agile Metrics for Predictability

In today’s market, 55% of shoppers prioritize quality and product value, yet ultimately base their purchase decisions on finding a good deal. For instance, 75% of Baby Boomers, 71% of Gen X, 68% of Gen Z, and 67% of Millennials prioritize price over quality and value (First Insight, 2022). Consequently, businesses must recalibrate their product delivery strategies to compete on price, features, and quality. This chapter explains how organizations can meet this challenge by harnessing the power of Lean principles.

Lean principles offer a practical solution to help organizations compete...