Planning for successful change
Change can and will happen, even without proper planning, but we have all likely experienced a change at work or at home that we weren’t prepared for. The chaos around a change in process or technology at work can lead to a bad taste in people’s mouths for years, even if the change has ultimately benefited them. Change that is unplanned, poorly planned, or poorly communicated can lead to lower adoption of technical solutions. Low adoption is a result of that lingering bad taste.
Having a consistent model and methodology to manage change is critical to successful outcomes. One of the most well-known and arguably most effective models is from ProSci (founded in 1994 by Jeff Hiatt), which focuses on how individuals handling change leads to effective change at the organizational level. This model is known as ADKAR, an acronym for awareness, desire, knowledge, ability, and reinforcement.
In the ProSci process, there are three phases ...
