Measuring successful change
Change is inevitable, but it’s not always successful. As our organizations move to embrace the M365 suite of cloud tools, we are surrounded by change. It could be a change in the way we access information, a change in the way we think about structuring and storing files, or just the change fatigue that can arise when software is constantly being updated.
For the successful adoption of SharePoint Online and associated technologies, we need to establish some guidance and governance around the change that people experience to know whether the deployment has been successful and if they have benefited from the deployment as well. While not exhaustive, I’m sure we can start with the following list of success measures to track and recognize success or identify opportunities to improve:
- Quantitative – measuring usage
- Behavioral – measuring changes in how work gets done
- Qualitative – measuring sentiments ...
