The Human Side of SharePoint – Adoption and Managing Change

Technology change is human change… every time. This means that we need to account for how people will be impacted by the technologies we use, not just how the technology is configured. In the previous chapters, we focused on the technology and how to effectively plan for how all the pieces and parts work together. Now, we can turn our attention to the human factors of SharePoint Online. You may be wondering why a chapter like this is included in a guide for technical architects.

While it’s true that the discipline of change management is on the rise and does constitute an area of focus and expertise on its own, it can’t be separated from the other elements of technical implementation of SharePoint Online, Microsoft 365 (M365), or any other technical tool. The process of change management and adoption must be understood and embraced by everyone on a project team – architects, developers...