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ServiceNow IT Operations Management

You're reading from   ServiceNow IT Operations Management Demystifying IT Operations Management

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Product type Paperback
Published in Apr 2017
Publisher Packt
ISBN-13 9781785889080
Length 266 pages
Edition 1st Edition
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Author (1):
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Ajaykumar Guggilla Ajaykumar Guggilla
Author Profile Icon Ajaykumar Guggilla
Ajaykumar Guggilla
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Toc

Event mapping rules and filters 


Event rules are there to generate alerts based on a specific condition that must satisfy before or after an action is taken. For example, similar to your email mail box, you write rules to specific when an email arrives with specific criteria you specific actions to take. Similar to that, event rules specifies the alerts to generate when a specific event rule criteria is met. 

To configure event rule, type event rules on the application navigator and click on Event Rules under Event Management | Rules. A list of existing event rules opens on the right pane. By clicking on the New button, you can create a new event rule. 

When you click on New button a new event rule form opens up, where you will need to fill in the required details:

You will need to provide a name for the event rule, then right-click on the header and click on Save.

Description of the event fields are as follows:

  • Name: The name of the event rule, this can be any meaningful name 
  • Source: The event...
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