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Salesforce for Beginners

You're reading from   Salesforce for Beginners A step-by-step guide to creating, managing, and automating sales and marketing processes

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Product type Paperback
Published in May 2020
Publisher Packt
ISBN-13 9781838986094
Length 472 pages
Edition 1st Edition
Concepts
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Author (1):
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Sharif Shaalan Sharif Shaalan
Author Profile Icon Sharif Shaalan
Sharif Shaalan
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Toc

Table of Contents (23) Chapters Close

Preface 1. Section 1: Salesforce for Sales, Marketing, and Customer Relationship Management
2. Getting Started with Salesforce and CRM FREE CHAPTER 3. Understanding Salesforce Activities 4. Creating and Managing Leads 5. Business Development with Accounts and Contacts 6. Using Opportunities Effectively 7. Achieving Business Goals Using Campaigns 8. Enhancing Customer Service Using Cases 9. Business Analysis Using Reports and Dashboards 10. Section 2: Salesforce Administration
11. Setup and Configuration 12. An Overview of Sharing and Visibility 13. Using Sandboxes and Change Sets 14. Configuring Objects for Your Business 15. Third-Party Applications and Salesforce Mobile 16. Section 3: Automating Business Processes Using Salesforce
17. Understanding the Workflow Rules 18. Implementing Process Builder 19. Approval Processes 20. Assignment Rules 21. Assessments 22. Other Books You May Enjoy

Adding an object and criteria

The first step in building the process is adding the primary object that this process will be triggered by. In our business use case, this is the Opportunity object since closing a sale will trigger the actions. Consider the following screenshot, which shows how to add an object:

From the preceding screenshot, you can see that we have performed a few actions, as follows (the numbers in the following list correlate to the ones provided in the screenshot):

  1. Click on the + Add Object box, which brings up the section on the right.
  2. Then, set Object to Opportunity since we are triggering the process when an Opportunity stage is changed to Closed Won.
  3. Here, I want to start the process when a record is created or edited since a sales representative may set the stage to Closed Won when they create or edit an opportunity. The other available option here is...
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