Culture of Shared Responsibility

“Culture eats strategy for breakfast.”

This quote from management expert Peter Drucker emphasized the impact culture has on what organizations strive to achieve. In the previous chapter, we saw how culture (people, their behavior, and the structures that encourage their behavior in organizations) provides the underpinnings of processes and tools. So, if culture is so important, what’s the best culture and how do we attain that if we find that our present culture is lacking?

We find that structure and behavior will determine culture. We will first examine different cultures based on a classic organizational culture model. This examination of organizational cultures will include traits and characteristics and how each handles information flow. We then look at how to effect cultural change toward a more desired culture by changing behavior.

Armed with this knowledge of the ideal organizational culture and how to effect change...