UAT

So, we may be confused about how UAT can be a good phase to showcase our customer obsession. Well, to understand this, we need to review the definition of customer obsession. Customer obsession is to listen to your customer and see things from their perspectiveand enhance their user experience. Now, as we can see from the definition, it is very clear that customer obsession is also about the customer experience, and that can be greatly enhanced by enhancing the UAT phase, as that is the only phase where the customer will be heavily involved.

In RPA projects, 90% of the work is done by project management and development teams. The business or client gets involved only when there is requirement-gathering, decision-making, and UAT. We already looked at the requirement-gathering and decision-making phases and how to facilitate them in the previous chapters. Now, let’s see how we can add value by presenting a customer with a better user experience.

We all know what UAT...