Summary

KPIs and metrics play a crucial role in measuring the success and efficiency of businesses. STP is a metric that’s used to determine the percentage of automated transactions without the need for manual intervention. The higher the STP, the more efficient the process and the lower the operational costs.

Exceptions can be used to determine the number of transactions that require manual intervention or handling. By tracking exceptions, businesses can identify areas that require process improvement and training to reduce errors and improve efficiency.

Accuracy is a metric that’s used to measure the level of correctness in data or processes. Accurate data is essential for informed decision-making, and inaccurate data can lead to costly errors and missed opportunities. Ensuring data accuracy requires regular monitoring and validation of data inputs and processes.

Efficacy is a metric that’s used to measure the effectiveness of a process or system in...