Search icon CANCEL
Subscription
0
Cart icon
Your Cart (0 item)
Close icon
You have no products in your basket yet
Arrow left icon
Explore Products
Best Sellers
New Releases
Books
Videos
Audiobooks
Learning Hub
Conferences
Free Learning
Arrow right icon
Arrow up icon
GO TO TOP
Redmine Cookbook

You're reading from   Redmine Cookbook Over 80 hands-on recipes to improve your skills in project management, team management, process improvement, and Redmine administration

Arrow left icon
Product type Paperback
Published in Feb 2016
Publisher Packt
ISBN-13 9781785286131
Length 322 pages
Edition 1st Edition
Tools
Arrow right icon
Author (1):
Arrow left icon
Aleksandar Pavic Aleksandar Pavic
Author Profile Icon Aleksandar Pavic
Aleksandar Pavic
Arrow right icon
View More author details
Toc

Table of Contents (12) Chapters Close

Preface 1. Installing and Running Redmine 2. Customizing Redmine FREE CHAPTER 3. Project Management with Redmine 4. Improving Team Performance 5. Regular and Planned Maintenance 6. Performance and System Tuning 7. Integrating Redmine with Other Software 8. Getting the Most Out of Scripts and Plugins 9. Troubleshooting 10. Making the Most of Redmine Index

Redmine and SLA

SLA stands for Service Level Agreement and it can play a significant role in service-oriented business. It is not mandatory or required for a business to function, but using this can bring intangible value to the organization, help establish good work routines, and increase productivity and company's results as time goes by, projecting also positively on the overall company's wellbeing.

Getting ready

SLAs are agreements, sometimes they can become a part of the contract with your clients, but they should not be treated as a tool of enforcement, but rather as a good will and practice from your side to meet client's requests on an agreed level. So in this sense, prepare SLAs that are going to be used with Redmine.

How to do it…

Redmine does not have all the built-in functionalities required for SLA. Some of the SLA requirements can be achieved through custom fields, and they can even be mandatory when entering an issue. However, Redmine lacks some important...

lock icon The rest of the chapter is locked
Register for a free Packt account to unlock a world of extra content!
A free Packt account unlocks extra newsletters, articles, discounted offers, and much more. Start advancing your knowledge today.
Unlock this book and the full library FREE for 7 days
Get unlimited access to 7000+ expert-authored eBooks and videos courses covering every tech area you can think of
Renews at $19.99/month. Cancel anytime
Banner background image