Chapter 6. Support and Warranty Insurance
In this chapter, we will help the user navigate the often complicated world of modern customer service and technical support. Also, this chapter will detail the concepts of support, warranty, and insurance for your mobile device. Included in this chapter are the following topics:
Toby's story – this could be your story
Determine the ownership of your phone and the impact on you
The world of mobile support
Your company's support processes and rules
Why you should care about your company's Service Level Agreements (SLAs)
How you can tell if you have a problem with your device
Warranties – what you should know