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Mobile Security: How to Secure, Privatize, and Recover Your Devices

You're reading from   Mobile Security: How to Secure, Privatize, and Recover Your Devices Mobile phones and tablets enhance our lives, but they also make you and your family vulnerable to cyber-attacks or theft. This clever guide will help you secure your devices and know what to do if the worst happens.

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Product type Paperback
Published in Sep 2013
Publisher Packt
ISBN-13 9781849693608
Length 242 pages
Edition 1st Edition
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Toc

Table of Contents (21) Chapters Close

Mobile Security: How to Secure, Privatize, and Recover Your Devices
Credits
Foreword
About the Authors
About the Reviewers
www.PacktPub.com
Preface
1. Living in a Mobile World FREE CHAPTER 2. Users and Mobile Device Management 3. Privacy – Small Word, Big Consequences 4. Mobile and Social – the Threats You Should Know About 5. Protecting Your Mobile Devices 6. Support and Warranty Insurance 7. Baby Boomers, Teens, and Tweens 8. Getting Your Life Back After You've Been Hacked IBM Notes Traveler Mobile Device Management Tips to Help You Protect Your Mobile Device
Mobile Acceptable Use Policy Template The History of Social Networking, the Internet, and Smartphones Index

Chapter 6. Support and Warranty Insurance

In this chapter, we will help the user navigate the often complicated world of modern customer service and technical support. Also, this chapter will detail the concepts of support, warranty, and insurance for your mobile device. Included in this chapter are the following topics:

  • Toby's story – this could be your story

  • Determine the ownership of your phone and the impact on you

  • The world of mobile support

  • Your company's support processes and rules

  • Why you should care about your company's Service Level Agreements (SLAs)

  • How you can tell if you have a problem with your device

  • Warranties – what you should know

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