Creating custom entities

If your chatbot handles a specific process or business scenario, you may need to provide the chatbot with assistance by teaching it the objects and terminology your organization uses. You do this by creating a custom entity. 

To create a new entity, select Entities in the Power Virtual Agents portal and click on + New custom entity. The following page will be displayed:

Figure 16.6 – Creating a custom entity

In the preceding screenshot, enter the topic in the Name field, enter each of the terms in List items, click on Add, and then click on Save.

You can add synonyms to assist the chatbot in matching. For instance, for travel expenses, you might add a receipt as an item and add the bill as a synonym.

For example, you might add the following entity for an organization's travel and expenses policies:

• ExpenseType with the following items:
  • Mileage
  • Subsistence
  • Train fare
  • Hospitality

The example custom entity can...