Azure SLAs
An SLA sets out a customer's expected level of service from their service provider; it can include responsibilities, vocabulary and terminology, claims and credit processes, service quality, and availability metrics.
Microsoft defines an SLA as Microsoft's commitments to uptime and connectivity, meaning the amount of time the services are online, available, and operational.
Microsoft provides each service with an individual SLA that will detail what is covered by the agreement and any exceptions; a percentage of the monthly fees are credited for any service that does not meet the guarantees. Previews and free services are not provided with an SLA. Information about each service's SLA can be found at the following URLs:
Service availability is expressed as the uptime percentage over time; Microsoft SLAs are expressed monthly.
Availability is typically referred...
