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Mastering ServiceNow

You're reading from   Mastering ServiceNow Unleash the full potential of ServiceNow from foundations to advanced functions, with this hands-on expert guide fully revised for the Helsinki version

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Product type Paperback
Published in Oct 2016
Publisher Packt
ISBN-13 9781786465955
Length 656 pages
Edition 2nd Edition
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Author (1):
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Martin Wood Martin Wood
Author Profile Icon Martin Wood
Martin Wood
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Table of Contents (12) Chapters Close

Preface 1. ServiceNow Foundations FREE CHAPTER 2. Developing Custom Applications 3. Server-Side Control 4. Client-Side Interaction 5. Getting Things Done with Tasks 6. Events, Notifications, and Reporting 7. Exchanging Data – Import Sets, Web Services, and other Integrations 8. Securing Applications and Data 9. Diagnosing ServiceNow – Knowing What Is Going On 10. Packaging with Applications, Update Sets, and Upgrades 11. Making ServiceNow Beautiful with Service Portal and Custom Interfaces

Using the debugging tools


If the reason for an error is not immediately obvious, then it is time to use the session debuggers. Each provides an insight into what the platform is processing and the decisions it takes. This can even include watching all the database activity with the SQL debugger. There are many others too!

The session debuggers can be found by navigating to System Diagnostics > Session Debug. Once activated, they will continue while you are logged in and provide you with feedback until you choose to stop (by navigating to System Diagnostics > Session Debug > Disable all), log out, or your session times out. This means that you can enable debugging and then impersonate a user; the debugging will continue. This is critically helpful when you debug security or any other permission issues since an admin account is often treated very differently to a standard user.

Tip

You can also active debugging for a particular application scope with the following function call: gs.enableSessionScopeDebugging...

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