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Mastering ServiceNow

You're reading from   Mastering ServiceNow Unleash the full potential of ServiceNow from foundations to advanced functions, with this hands-on expert guide fully revised for the Helsinki version

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Product type Paperback
Published in Oct 2016
Publisher Packt
ISBN-13 9781786465955
Length 656 pages
Edition 2nd Edition
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Author (1):
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Martin Wood Martin Wood
Author Profile Icon Martin Wood
Martin Wood
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Table of Contents (12) Chapters Close

Preface 1. ServiceNow Foundations FREE CHAPTER 2. Developing Custom Applications 3. Server-Side Control 4. Client-Side Interaction 5. Getting Things Done with Tasks 6. Events, Notifications, and Reporting 7. Exchanging Data – Import Sets, Web Services, and other Integrations 8. Securing Applications and Data 9. Diagnosing ServiceNow – Knowing What Is Going On 10. Packaging with Applications, Update Sets, and Upgrades 11. Making ServiceNow Beautiful with Service Portal and Custom Interfaces

Chapter 2. Developing Custom Applications

The ServiceNow platform provides a rich functional interface for getting things done, whether you are building a new application or using it. Chapter 1, ServiceNow Foundations, looked at some basic elements, such as creating tables and fields to store your data, and how your data is displayed in tables and fields. This chapter builds on those fundamentals, looking at more ways to connect and model data, build applications faster, and prevent unintended consequences through conflicts. It's a little like having an architect providing that extra flourish to make our hotel not only sturdy, but also work well.

In this chapter, we will cover the following topics:

  • How ServiceNow Studio provides a single, integrated IDE that collects everything in one place
  • Seeing how applications control the flow of information with myriad of settings and options
  • Use Delegated Development to let other users configure your application
  • Using hierarchical tables...
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