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Mastering ServiceNow

You're reading from Mastering ServiceNow Unleash the full potential of ServiceNow from foundations to advanced functions, with this hands-on expert guide fully revised for the Helsinki version

Product type Paperback

Published in Oct 2016

Publisher Packt

ISBN-13 9781786465955

Length 656 pages

Edition 2nd Edition

Tools

ServiceNow

Concepts

System Administration

Author (1):

Martin Wood

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Table of Contents (12) Chapters

Preface

1. ServiceNow Foundations FREE CHAPTER

2. Developing Custom Applications

3. Server-Side Control

4. Client-Side Interaction

5. Getting Things Done with Tasks

6. Events, Notifications, and Reporting

7. Exchanging Data – Import Sets, Web Services, and other Integrations

8. Securing Applications and Data

9. Diagnosing ServiceNow – Knowing What Is Going On

10. Packaging with Applications, Update Sets, and Upgrades

11. Making ServiceNow Beautiful with Service Portal and Custom Interfaces

Sharing with Share

ServiceNow customers are rather creative. The platform has been used to build some amazing developer functions, useful tweaks, and powerful utilities. To help everyone benefit from ideas from the platform, the ServiceNow Share portal is designed to bring them all together in a very accessible manner. You can visit the ServiceNow Share portal at https://share.servicenow.com/.

Any customer can submit an Update Set to be stored on Share. This is then available for other customers to download and use as they wish. Some of the more popular items on Share are as follows:

Dynamic Knowledge Search provides a means to automatically search the knowledge base
Xplore: Developer Toolkit adds extra features to understand server- and client-side JavaScript objects, visualise the table structure, and test regular expressions
Client-Side PDF Document Generatorallows you to create custom PDF documents from a record
File Builder FTP exports data from the instance and uses a MID server to save...

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Authors (1)

Wood

Wood

Martin Wood has spent almost 10 years spreading the word about ServiceNow. He has been lucky enough to see the company and platform grow from the very start, beginning as one of the earliest customers in 2008, when he built one of the first custom applications. He enjoyed the experience so much that he joined the company in 2009. There onwards, he worked with a variety of clients, from blue-chip enterprises to SMEs, helping them harness the power that the platform brings. More recently, he has taken that experience and used it to shape the latest services and products that ServiceNow creates. Martin has always been passionate about helping people make informed decisions, whether that is at the ServiceNow user conference, or over a pint in a pub. Martin lives in the beautiful Berkshire countryside in the UK with his wife Sarah. They both love exploring the world and enjoying good foodand great wine!

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