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Mastering Salesforce Experience Cloud

You're reading from   Mastering Salesforce Experience Cloud Strategies for creating powerful customer interactions

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Product type Paperback
Published in Oct 2024
Publisher Packt
ISBN-13 9781835466346
Length 328 pages
Edition 1st Edition
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Toc

Table of Contents (22) Chapters Close

Preface 1. Part 1:Curating a Digital Experience Strategy FREE CHAPTER
2. Chapter 1: Defining Your Digital Experience Strategy 3. Chapter 2: Translating Your Audience and Interactions into Meaningful Technology Features 4. Chapter 3: Technology Component Identification – Which Parts of Experience Cloud Do I Need? 5. Part 2: Infrastructure Setup to Support and Customize Design Strategy
6. Chapter 4: Curating Data Models 7. Chapter 5: Understanding Experience Cloud Templates 8. Chapter 6: When to Use Aura Components, Lightning Web Components, and Lightning Runtime Components 9. Part 3: Human-Centric Development
10. Chapter 7: Leveraging Screen Flows versus Apex 11. Chapter 8: Understanding Inputs – Emails, Chats, and Text Messages 12. Chapter 9: Marketing Automation Setup 13. Chapter 10: Leveraging Case Management and Knowledge Bases 14. Part 4: Site Launch
15. Chapter 11: Security – Authentication, Data Sharing, and Encryption 16. Chapter 12: Monitoring Your Site – Salesforce Native Reporting 17. Chapter 13: Site Launch, Maintenance, and Moderation 18. Part 5: Certifications
19. Chapter 14: Best Practices and Certification Test Preparation 20. Index 21. Other Books You May Enjoy

Understanding theming – declarative versus custom CSS

You might be wondering what declarative versus custom CSS means. If these terms are new to you, let’s talk it through. The use of the word “declarative” in the Salesforce ecosystem refers to an activity a Salesforce Administrator can perform with little or no code. This means that there are tools such as pre-configured wizards, backend settings pages, drag/drop components, or onscreen guided rules engines that an admin can leverage to develop on Salesforce. These are activities that do not take an advanced technical skill set to complete. When we speak of custom CSS, we’re referencing more of a traditional developer skill set in the Salesforce ecosystem, in addition to skill sets you would likely find in standard web development.

Now that we understand the difference in terminology, let’s dive into why you would go through the hassle of doing anything with custom CSS when Experience Cloud...

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