0

Explore Products

Best Sellers

New Releases

Books

Videos

Audiobooks

Free Learning

Mastering Salesforce Experience Cloud

You're reading from Mastering Salesforce Experience Cloud Strategies for creating powerful customer interactions

Product type Paperback

Published in Oct 2024

Publisher Packt

ISBN-13 9781835466346

Length 328 pages

Edition 1st Edition

Tools

Salesforce

Concepts

Business Management

Table of Contents (22) Chapters

Preface

1. Part 1:Curating a Digital Experience Strategy FREE CHAPTER

2. Chapter 1: Defining Your Digital Experience Strategy

3. Chapter 2: Translating Your Audience and Interactions into Meaningful Technology Features

4. Chapter 3: Technology Component Identification – Which Parts of Experience Cloud Do I Need?

5. Part 2: Infrastructure Setup to Support and Customize Design Strategy

6. Chapter 4: Curating Data Models

7. Chapter 5: Understanding Experience Cloud Templates

8. Chapter 6: When to Use Aura Components, Lightning Web Components, and Lightning Runtime Components

9. Part 3: Human-Centric Development

10. Chapter 7: Leveraging Screen Flows versus Apex

11. Chapter 8: Understanding Inputs – Emails, Chats, and Text Messages

12. Chapter 9: Marketing Automation Setup

13. Chapter 10: Leveraging Case Management and Knowledge Bases

14. Part 4: Site Launch

15. Chapter 11: Security – Authentication, Data Sharing, and Encryption

16. Chapter 12: Monitoring Your Site – Salesforce Native Reporting

17. Chapter 13: Site Launch, Maintenance, and Moderation

18. Part 5: Certifications

19. Chapter 14: Best Practices and Certification Test Preparation

20. Index

Why subscribe?

21. Other Books You May Enjoy

Tracking your digital experience strategy

Feeling a little uncertain that you’ve obtained the skills that were discussed in this chapter? Let’s take a look at the high-level process you walked through to get to this output:

Table 3.10: Defining your digital experience strategy

The rest of the chapter is locked

Register for a free Packt account to unlock a world of extra content!

A free Packt account unlocks extra newsletters, articles, discounted offers, and much more. Start advancing your knowledge today.

Unlock this book and the full library FREE for 7 days

Get unlimited access to 7000+ expert-authored eBooks and videos courses covering every tech area you can think of

Start free trial

Renews at $19.99/month. Cancel anytime

Personalised recommendations for you

Based on your interests and search pattern

Mastering Customer Success

Mastering Customer Success

This guide unveils strategies to cultivate enduring customer relationships. Grounded in effective communication and problem-solving, it shows you how to harness cross-functional collaboration for competitive advantage.

May 2024 5h 40m

Architecting Salesforce Success

Architecting Salesforce Success

This book provides you with a roadmap to becoming a successful Salesforce Architect. Covering common pitfalls and valuable insights, this book prepares you to transition to the role of a Salesforce Architect.

The SketchUp Handbook for Interior Design

The SketchUp Handbook for Interior Design

The SketchUp Handbook for Interior Design walks interior designers and architects through SketchUp Pro and Studio at an intermediate+ level, covering topics and tools specific to the world of design.

Jun 2024 19h 56m

Power Platform and the AI Revolution

Power Platform and the AI Revolution

Learn how to integrate cutting-edge AI technology into business operations and tap into AI services within Power Platform to enable automation and develop apps and chatbots to achieve heightened productivity and efficiency.

May 2024 11h 52m

Mastering Project Management with ClickUp for Work and Home Life Balance

Mastering Project Management with ClickUp for Work and Home Life Balance

This book will guide you in using ClickUp to become a power user of your life. You'll learn practical strategies for setup, project management, and AI integration to optimize workflow, boost productivity, and manage time effectively.

Jun 2024 10h 16m

Mastering UI Development with Unity

Mastering UI Development with Unity

With Unity's robust toolkit, you can create visually appealing UIs to give your games a professional look and feel. This book will help you realize the full potential of the UI systems provided by Unity, so you can create the best UI for your games.

Jun 2024 21h 16m

Autodesk Civil 3D 2025 Unleashed

Autodesk Civil 3D 2025 Unleashed

This book is a comprehensive guide to using Autodesk Civil 3D. You'll progress from design customization with extensions and information management to project extension, preparing you for a successful career in civil engineering.

Jul 2024 10h 28m

Mastering Salesforce Experience Cloud

Mastering Salesforce Experience Cloud

Mastering Salesforce Experience Cloud covers every facet of the platform, from technical reviews to implementation, business transformation, and long-term growth strategies. Learn to maximize the potential of Salesforce Experience Cloud.

Oct 2024 10h 56m

Mastering the Art of Sales Engineering

Mastering the Art of Sales Engineering

This book covers what a sales engineer is and does, and why this is a highly paid and coveted role. The authors share their vast experience to help you learn daily operations and skills to advance your sales career.

Sep 2024 10h 32m

Taking Tinkercad to the Next Level

Taking Tinkercad to the Next Level

Tinkercad users familiar with the basic functionality will learn to create complex shapes and multi-part designs with this book on advanced modeling. It covers strategies and techniques for modeling and designing for production with 3D printers.

Sep 2024 13h 56m