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Mastering Salesforce Experience Cloud

You're reading from   Mastering Salesforce Experience Cloud Strategies for creating powerful customer interactions

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Product type Paperback
Published in Oct 2024
Publisher Packt
ISBN-13 9781835466346
Length 328 pages
Edition 1st Edition
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Toc

Table of Contents (22) Chapters Close

Preface 1. Part 1:Curating a Digital Experience Strategy FREE CHAPTER
2. Chapter 1: Defining Your Digital Experience Strategy 3. Chapter 2: Translating Your Audience and Interactions into Meaningful Technology Features 4. Chapter 3: Technology Component Identification – Which Parts of Experience Cloud Do I Need? 5. Part 2: Infrastructure Setup to Support and Customize Design Strategy
6. Chapter 4: Curating Data Models 7. Chapter 5: Understanding Experience Cloud Templates 8. Chapter 6: When to Use Aura Components, Lightning Web Components, and Lightning Runtime Components 9. Part 3: Human-Centric Development
10. Chapter 7: Leveraging Screen Flows versus Apex 11. Chapter 8: Understanding Inputs – Emails, Chats, and Text Messages 12. Chapter 9: Marketing Automation Setup 13. Chapter 10: Leveraging Case Management and Knowledge Bases 14. Part 4: Site Launch
15. Chapter 11: Security – Authentication, Data Sharing, and Encryption 16. Chapter 12: Monitoring Your Site – Salesforce Native Reporting 17. Chapter 13: Site Launch, Maintenance, and Moderation 18. Part 5: Certifications
19. Chapter 14: Best Practices and Certification Test Preparation 20. Index 21. Other Books You May Enjoy

Final thoughts

We hope that these questions have helped you think about the intricacies of Experience Cloud, in addition to some of the “gotchas” that Salesforce often sneaks into some of their exams. These should give you a good idea of how Salesforce certification questions work.

Salesforce Experience Cloud is a living product that changes with each release. This book is a good introduction, but it will never replace hands-on usage and study of the product. Keep watching and reading about Salesforce Experience Cloud to get the best out of it, and don’t forget to check forums and release documentation for updates.

Don’t be strangers either! The Salesforce Ohana is built on a culture of helping others. Feel free to reach out to us on LinkedIn, X, or the Trailhead communities. Mention that you have the book and what your questions are. We’re happy to assist you on your journey or connect you with resources that can help. We hope Salesforce Experience...

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