Contact management
Contact is a way to maintain the information about key decision makers, buyers, and key influential people for an account in Salesforce. The sales and marketing people often need it as they should visit the customer site and give a demo to them about products or services to finalize the deal. You can store contact information, such as first name, last name, account name, billing address or shipping address, contact number, and e-mail address.
You can create a contact in Salesforce by using the user interface, or you can import it from another organization by using the import wizard and data loader.
Understanding account and contact relationships
One account may have more than one contact and one contact may be associated with multiple accounts. For example, say, your company is currently selling a product to two sites of Automation Champion, USA and India. You have two accounts for Automation Champion in your Salesforce. For the USA account, Cathal Murtagh is the decision...
