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Mastering Salesforce CRM Administration

You're reading from Mastering Salesforce CRM Administration An Advanced Administration Certification Handbook

Product type Paperback

Published in Mar 2017

Publisher

ISBN-13 9781786463180

Length 412 pages

Edition 1st Edition

Tools

Salesforce

Concepts

CRM

Author (1):

Rakesh Gupta

View More author details

Table of Contents (13) Chapters

Preface

1. A Deep Dive into the Salesforce Lightning Experience FREE CHAPTER

2. Security Settings in Salesforce

3. Territory Management

4. Extending Salesforce with Custom Objects and Applications

5. Getting More Value from Sales Cloud

6. Increasing Service Agent Productivity by Using Service Cloud

7. Optimizing Business Processes with Visual Workflow and Approval Processes

8. Automating Complex Business Processes

9. Analyzing Productivity with Reports and Dashboards

10. E-mail and Mobile Administration

11. Different Ways of Deploying an Application between Environments

12. Basics of Apex and Visualforce Page

Test your knowledge

Q1. When using change sets to deploy an application, which of the following you do not have to do?

Installing Force.com IDE
Creating an outbound change set using click
Deploying to GitHub
Deploying an Inbound change set

Q2. Which of the following tools can be used to delete components from a production org?

Change set
Force.com IDE
Package
Force.com Workbench

Q3. How can you delete a component from a production org?

Change set
Force.com IDE
Package
Force.com Workbench

Q4. Which of the following deployment tool activities is tracked by Audit Trail?

Change set
Force.com IDE
Package
Force.com Workbench

Q5. It is possible to create a trigger directly in a production org:

True
False

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Authors (1)

Gupta

Gupta

Rakesh Gupta is best known as an automation champion in the Salesforce ecosystem. He has written over 150 articles on Visual Workflow and Process Builder to show how someone can use Visual Workflow and Process Builder to minimize code usage. He is one of the Visual Workflow and Process Builder experts in the industry. He has trained more than 700 individual professionals around the globe and conducted corporate training. Currently, Rakesh is working as a Salesforce solution architect consultant.

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