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Mastering Salesforce CRM Administration

You're reading from   Mastering Salesforce CRM Administration An Advanced Administration Certification Handbook

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Product type Paperback
Published in Mar 2017
Publisher
ISBN-13 9781786463180
Length 412 pages
Edition 1st Edition
Concepts
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Author (1):
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Rakesh Gupta Rakesh Gupta
Author Profile Icon Rakesh Gupta
Rakesh Gupta
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Toc

Table of Contents (13) Chapters Close

Preface 1. A Deep Dive into the Salesforce Lightning Experience FREE CHAPTER 2. Security Settings in Salesforce 3. Territory Management 4. Extending Salesforce with Custom Objects and Applications 5. Getting More Value from Sales Cloud 6. Increasing Service Agent Productivity by Using Service Cloud 7. Optimizing Business Processes with Visual Workflow and Approval Processes 8. Automating Complex Business Processes 9. Analyzing Productivity with Reports and Dashboards 10. E-mail and Mobile Administration 11. Different Ways of Deploying an Application between Environments 12. Basics of Apex and Visualforce Page

Test your knowledge


Q1. When you want to restrict a Salesforce1-downloadable app from accessing specific users, which of the following sharing model will you use? Choose two options:

  1. Profile

  2. Permission set

  3. Connected apps

  4. Restrict IP address

Q2. Using a SalesforceA-downloadable app, which of the following actions we can't perform?

  1. Resetting a user's password

  2. Assigning permission sets

  3. Creating a new user

  4. Freezing a user account

Q3. Enabling caching in Salesforce1 allows users to access records offline. Is this:

  1. True

  2. False

Q4. What are the different Salesforce-downloadable applications available for business users?

  1. Salesforce1

  2. SalesforceA

  3. Salesforce Authenticator

  4. Salesforce Chatter

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