Troubleshooting yourself and Microsoft Support
The following sections will cover how you, as an information technology (IT) department, can best provide support for your users, as well as how to request support from Microsoft. It's easy to request support via the Microsoft Endpoint Manager (MEM) admin center portal via Troubleshooting + support.
You can find a rundown of the different support ticket topics here to get the right support engineer assigned to your case:
- Intune
- Managing devices with Intune
- Endpoint analytics for Intune devices
- Configuration Manager
- Desktop Analytics
- Endpoint analytics for Configuration Manager devices
- Tenant attach for Configuration Manager devices
- Co-management
- Co-management workloads with either Intune or Configuration Manager as the management authority
- Cloud PC
- A new way of experiencing Windows, on any device
You can see an overview of Troubleshooting + support in the following screenshot:
Figure...
