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Mastering Microsoft Dynamics 365 Customer Engagement

You're reading from   Mastering Microsoft Dynamics 365 Customer Engagement An advanced guide to developing and customizing CRM solutions to improve your business applications

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Product type Paperback
Published in Feb 2019
Publisher Packt
ISBN-13 9781788990226
Length 572 pages
Edition 2nd Edition
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Author (1):
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Deepesh Somani Deepesh Somani
Author Profile Icon Deepesh Somani
Deepesh Somani
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Toc

Table of Contents (21) Chapters Close

Preface 1. Section 1: Introduction to Sales, Service, and Marketing Modules with a Unified User Interface FREE CHAPTER
2. Working with Sales 3. Working with Service 4. Working with Marketing 5. Understanding the New Unified User Interface 6. Section 2: Understanding Customization and App Design
7. Designing Unified Interface Apps 8. Customization Enhancements in Dynamics 365 9. Business Process Flows and Rules in Dynamics 365 10. Section 3: Development Enhancements and Code Improvements in Dynamics 365
11. Client-Side Scripting 12. Plugin Development with Dynamics 365 13. Working with the XRM Framework 14. Mobile Enhancements in Dynamics 365 15. Virtual Entities in Dynamics 365 16. Section 4: Learning about the Portal, Configuration, and Security Enhancements in Dynamics 365
17. Working with Dynamics 365 Portals 18. Configuration Enhancements in Dynamics 365 19. Analytics with Dynamics 365 (Word and Excel Templates) 20. Other Books You May Enjoy

Understanding the New Unified User Interface

In this chapter, we will briefly discuss Dynamics 365 Hubs. Hubs are provided to users to access Dynamics 365 data in a very different manner. Although the design of Hubs is the same as Dynamics 365 apps, they are categorized as Unified Interface. Hub is built on the Unified Interface framework. The Unified Interface framework consumes responsive web design rules to provide an interactive experience and optimal viewing on any device, screen size, or orientation. It shows a UI according to the device; if Hub is used on a web browser, its UI is a little different and more optimized than other small screen-size devices.

In this chapter, we will cover the following points:

  • An overview of Dynamics 365 Hub
  • Types of Hub
  • How to install pre-existing Hubs
  • How to create custom Hubs
  • Scenarios for using Hubs
...
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