Multiple-choice questions (20 questions)

1. What can you use to investigate call quality issues?

   a. Network Planner

   b. Teams client debug logs

   c. Teams usage reports

   d. Call Analytics Dashboard

2. As a Teams admin for your organization, you've been asked to create a hotline that would reach any available help desk associate. How can this be accomplished?

   a. Create a call queue.

   b. Create an auto attendant.

   c. Create a resource account.

   d. Create a conference bridge.

3. As a Teams admin for your organization, you've been asked to help automate some of the work done by the organization's phone operator to reduce their call volume and wait times. You'll need to give callers the ability to press a number corresponding to their request type to make sure they're routed to the right individual or call queue. They should still have the option to speak to the operator if they wish. What should you create to accomplish this?

   a. A call queue

   b. An auto attendant

   c. A call park...