0

Explore Products

Best Sellers

New Releases

Books

Videos

Audiobooks

Free Learning

Learning ServiceNow

You're reading from Learning ServiceNow Administration and development on the Now platform, for powerful IT automation

Product type Paperback

Published in Jun 2018

Publisher

ISBN-13 9781788837040

Length 388 pages

Edition 2nd Edition

Languages

JavaScript

Tools

ServiceNow

Concepts

IT Service Management

Author (1):

Tim Woodruff

View More author details

Table of Contents (17) Chapters

Preface

1. The Interface FREE CHAPTER

2. Lists and Forms

3. UI Customization

4. Understanding Data and Relationships

5. Tasks and Workflows

6. UI and Data Policies

7. User Administration and Security

8. Introduction to Scripting

9. The Server-Side Glide API

10. The Client-Side Glide API

11. Server-Side Scripting

12. Client-Side Scripting

13. Service Portal Scripting

14. Debugging

15. Pro Tips

Index

Configuring service portal UI

The service portal in ServiceNow is generally used as a front page for IT, and allows users (even those without any permissive roles in ServiceNow) to submit tickets for IT (or other departments) to handle. The Service Portal is effectively a replacement for the CMS (used in Geneva and earlier), and includes many enhancements over the old Jelly-driven CMS application, but many companies will still be on a legacy CMS until they have a reason to convert/upgrade to the Service Portal for their self-service interface.

To create your own Service Portal, start by navigating to System Definition | Plugins to activate the Service Portal for Enterprise Service Management plugin (ID: com.glide.service-portal.esm) plugin by searching for it from the list, then right-clicking on it, and choosing Activate/Upgrade. Since this is your personal instance, go ahead and load demo data.

After activation, refresh the page again, and navigate to Service Portal | Portals in the Application...

The rest of the chapter is locked

Register for a free Packt account to unlock a world of extra content!

A free Packt account unlocks extra newsletters, articles, discounted offers, and much more. Start advancing your knowledge today.

Unlock this book and the full library FREE for 7 days

Get unlimited access to 7000+ expert-authored eBooks and videos courses covering every tech area you can think of

Start free trial

Renews at $19.99/month. Cancel anytime

Other recommended products

Related to this chapter

Mastering ServiceNow Scripting

Mastering ServiceNow Scripting

Industry giants like RedHat and NetApp have adopted ServiceNow for their operational needs, and it is evolving as the number one platform choice for IT Service management. ServiceNow provides their clients with an add-on when it comes to baseline instances, where scripting can be used to customize and improve the performance of instances. It also provides inbuilt JavaScript API for scripting and improving your JavaScript instance.

Feb 2018 7h 32m

Mastering ServiceNow Scripting

Mastering ServiceNow Scripting

Industry giants like RedHat and NetApp have adopted ServiceNow for their operational needs, and it is evolving as the number one platform choice for IT Service management. ServiceNow provides their clients with an add-on when it comes to baseline instances, where scripting can be used to customize and improve the performance of instances. It also provides inbuilt JavaScript API for scripting and improving your JavaScript instance.

Feb 2018 7h 32m

Mastering ServiceNow Scripting

Mastering ServiceNow Scripting

Industry giants like RedHat and NetApp have adopted ServiceNow for their operational needs, and it is evolving as the number one platform choice for IT Service management. ServiceNow provides their clients with an add-on when it comes to baseline instances, where scripting can be used to customize and improve the performance of instances. It also provides inbuilt JavaScript API for scripting and improving your JavaScript instance.

Feb 2018 7h 32m

Mastering ServiceNow Scripting

Mastering ServiceNow Scripting

Industry giants like RedHat and NetApp have adopted ServiceNow for their operational needs, and it is evolving as the number one platform choice for IT Service management. ServiceNow provides their clients with an add-on when it comes to baseline instances, where scripting can be used to customize and improve the performance of instances. It also provides inbuilt JavaScript API for scripting and improving your JavaScript instance.

Feb 2018 7h 32m

Mastering ServiceNow Scripting

Mastering ServiceNow Scripting

Industry giants like RedHat and NetApp have adopted ServiceNow for their operational needs, and it is evolving as the number one platform choice for IT Service management. ServiceNow provides their clients with an add-on when it comes to baseline instances, where scripting can be used to customize and improve the performance of instances. It also provides inbuilt JavaScript API for scripting and improving your JavaScript instance.

Feb 2018 7h 32m

Mastering ServiceNow Scripting

Mastering ServiceNow Scripting

Industry giants like RedHat and NetApp have adopted ServiceNow for their operational needs, and it is evolving as the number one platform choice for IT Service management. ServiceNow provides their clients with an add-on when it comes to baseline instances, where scripting can be used to customize and improve the performance of instances. It also provides inbuilt JavaScript API for scripting and improving your JavaScript instance.

Feb 2018 7h 32m

Mastering ServiceNow Scripting

Mastering ServiceNow Scripting

Industry giants like RedHat and NetApp have adopted ServiceNow for their operational needs, and it is evolving as the number one platform choice for IT Service management. ServiceNow provides their clients with an add-on when it comes to baseline instances, where scripting can be used to customize and improve the performance of instances. It also provides inbuilt JavaScript API for scripting and improving your JavaScript instance.

Feb 2018 7h 32m

ServiceNow Application Development

ServiceNow Application Development

ServiceNow provides service management for every department in the enterprise, including IT, Human Resources, Facilities, Field Service, and more. This book focuses on all the steps required to develop apps and workflows for any of your business requirements using ServiceNow.

Sep 2017 13h 36m

ServiceNow Application Development

ServiceNow Application Development

ServiceNow provides service management for every department in the enterprise, including IT, Human Resources, Facilities, Field Service, and more. This book focuses on all the steps required to develop apps and workflows for any of your business requirements using ServiceNow.

Sep 2017 13h 36m

ServiceNow Application Development

ServiceNow Application Development

ServiceNow provides service management for every department in the enterprise, including IT, Human Resources, Facilities, Field Service, and more. This book focuses on all the steps required to develop apps and workflows for any of your business requirements using ServiceNow.

Sep 2017 13h 36m

ServiceNow Application Development

ServiceNow Application Development

ServiceNow provides service management for every department in the enterprise, including IT, Human Resources, Facilities, Field Service, and more. This book focuses on all the steps required to develop apps and workflows for any of your business requirements using ServiceNow.

Sep 2017 13h 36m

ServiceNow Application Development

ServiceNow Application Development

ServiceNow provides service management for every department in the enterprise, including IT, Human Resources, Facilities, Field Service, and more. This book focuses on all the steps required to develop apps and workflows for any of your business requirements using ServiceNow.

Sep 2017 13h 36m

Personalised recommendations for you

Based on your interests and search pattern

Mastering PowerShell Scripting

Mastering PowerShell Scripting

PowerShell scripts provides a convenient method for automating tasks, using them proficiently can be challenging. This all-inclusive guide begins at the basics and covers advanced concepts, equipping you with tips to become an expert in PowerShell Core 7.3 scripting.

May 2024 27h 32m

Mastering PowerShell Scripting

Mastering PowerShell Scripting

PowerShell scripts provides a convenient method for automating tasks, using them proficiently can be challenging. This all-inclusive guide begins at the basics and covers advanced concepts, equipping you with tips to become an expert in PowerShell Core 7.3 scripting.

May 2024 27h 32m

Mastering PowerShell Scripting

Mastering PowerShell Scripting

PowerShell scripts provides a convenient method for automating tasks, using them proficiently can be challenging. This all-inclusive guide begins at the basics and covers advanced concepts, equipping you with tips to become an expert in PowerShell Core 7.3 scripting.

May 2024 27h 32m

Mastering PowerShell Scripting

Mastering PowerShell Scripting

PowerShell scripts provides a convenient method for automating tasks, using them proficiently can be challenging. This all-inclusive guide begins at the basics and covers advanced concepts, equipping you with tips to become an expert in PowerShell Core 7.3 scripting.

May 2024 27h 32m

Mastering PowerShell Scripting

Mastering PowerShell Scripting

PowerShell scripts provides a convenient method for automating tasks, using them proficiently can be challenging. This all-inclusive guide begins at the basics and covers advanced concepts, equipping you with tips to become an expert in PowerShell Core 7.3 scripting.

May 2024 27h 32m

Mastering PowerShell Scripting

Mastering PowerShell Scripting

PowerShell scripts provides a convenient method for automating tasks, using them proficiently can be challenging. This all-inclusive guide begins at the basics and covers advanced concepts, equipping you with tips to become an expert in PowerShell Core 7.3 scripting.

May 2024 27h 32m

Mastering PowerShell Scripting

Mastering PowerShell Scripting

PowerShell scripts provides a convenient method for automating tasks, using them proficiently can be challenging. This all-inclusive guide begins at the basics and covers advanced concepts, equipping you with tips to become an expert in PowerShell Core 7.3 scripting.

May 2024 27h 32m

Mastering PowerShell Scripting

Mastering PowerShell Scripting

PowerShell scripts provides a convenient method for automating tasks, using them proficiently can be challenging. This all-inclusive guide begins at the basics and covers advanced concepts, equipping you with tips to become an expert in PowerShell Core 7.3 scripting.

May 2024 27h 32m

Mastering PowerShell Scripting

Mastering PowerShell Scripting

PowerShell scripts provides a convenient method for automating tasks, using them proficiently can be challenging. This all-inclusive guide begins at the basics and covers advanced concepts, equipping you with tips to become an expert in PowerShell Core 7.3 scripting.

May 2024 27h 32m

Mastering PowerShell Scripting

Mastering PowerShell Scripting

PowerShell scripts provides a convenient method for automating tasks, using them proficiently can be challenging. This all-inclusive guide begins at the basics and covers advanced concepts, equipping you with tips to become an expert in PowerShell Core 7.3 scripting.

May 2024 27h 32m

Mastering PowerShell Scripting

Mastering PowerShell Scripting

PowerShell scripts provides a convenient method for automating tasks, using them proficiently can be challenging. This all-inclusive guide begins at the basics and covers advanced concepts, equipping you with tips to become an expert in PowerShell Core 7.3 scripting.

May 2024 27h 32m

Mastering PowerShell Scripting

Mastering PowerShell Scripting

PowerShell scripts provides a convenient method for automating tasks, using them proficiently can be challenging. This all-inclusive guide begins at the basics and covers advanced concepts, equipping you with tips to become an expert in PowerShell Core 7.3 scripting.

May 2024 27h 32m