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Intelligent Automation with IBM Cloud Pak for Business Automation

You're reading from Intelligent Automation with IBM Cloud Pak for Business Automation A practical guide to automating enterprise business workflows to deliver intelligent solutions

Product type Paperback

Published in Dec 2022

Publisher Packt

ISBN-13 9781801814775

Length 450 pages

Edition 1st Edition

Tools

IBM Automation

Concepts

Application Development

Authors (5):

Suzette Samoojh

Guilhem Molines

Stephen Kinder

Allen Chan

Kevin Trinh

+1 more

View More author details

Table of Contents (21) Chapters

Preface

1. Part 1: Business Automation and Cloud Pak Overview

2. Chapter 1: What Is Cloud Pak for Business Automation? FREE CHAPTER

3. Chapter 2: RPA, Workflow, Decisions, and Business Applications

4. Chapter 3: Process Discovery and Process Mining

5. Chapter 4: Content Management and Document Processing

6. Part 2: Use Cases and Best Practices

7. Chapter 5: Task Automation with RPA

8. Chapter 6: Chatbot with RPA

9. Chapter 7: Workflow for Process Automation

10. Chapter 8: Automating Decisions to Speed Up Your Processes

11. Chapter 9: Manage Documents with Content Management

12. Chapter 10: Extract Meanings with Document Processing

13. Chapter 11: Engaging Business Users with Business Applications

14. Chapter 12: Workforce Insights

15. Part 3: Deployment Considerations

16. Chapter 13: On-Premises and On-Cloud Deployments

17. Chapter 14: Deployment Topologies, High Availability, and Disaster Recovery

18. Chapter 15: Automating Your Operations and Other Considerations

19. Index

Why subscribe?

20. Other Books You May Enjoy

Advanced topic—chat history

IBM RPA makes it easy to add chat history to a local database. The WAL language provides commands to connect to a local database and will automatically create the following tables, which are configured for viewing the chat history:

Table	Description
`BotHistory`	Stores information for creating a conversation
`BotHistoryKb`	Stores the questions and answers returned by the knowledge base in the interaction between the user and the robot
`BotHistoryMessage`	Stores questions and answers asked during user interaction with the robot
`BotHistoryOption`	Stores the Action and Value of all...

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Authors (5)

Allen Chan

Allen Chan

Allen Chan works as an IBM Distinguished Engineer and CTO for IBM Business Automation. He is responsible for defining and directing the technical strategy of IBM CloudPak for Business Automation. His educational background includes B.Sc., Computer and Electrical Engineering at Purdue University, United States and M.Sc., Electrical and Computer Engineering at University of Toronto, Canada.

See other products by Allen Chan

Stephen Kinder

Stephen Kinder

Stephen Kinder works as a RPA Architect and is a member of IBM Business Automation CTO office. His work experience includes WebSphere Architecture, IBM SOA Foundation, WebSphere as a Service SaaS Architect. His educational background includes B.S. Computer Science, California State University, Sacramento, United States.

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Suzette Samoojh

Suzette Samoojh

Suzette Samoojh works as an IBM Architect and is a member of the IBM Business Automation CTO Office. She leads the architecture for IBM Blueworks Live and is helping to define the SaaS onboarding strategy for IBM Watson Orchestrate. Her educational background includes B. Sc. in Computer Science, University of Toronto, Canada.

See other products by Suzette Samoojh

Guilhem Molines

Guilhem Molines

Guilhem Molines works as the Chief Architect for IBM Decision Services and is a member of the IBM Business Automation CTO Office. He has been working in the Automation/Decision industry for the last 15 years. His educational background includes M.Sc, Computer Sciences and Artificial Intelligence, University of Paris VI, France.

See other products by Guilhem Molines

Kevin Trinh

Kevin Trinh

Kevin Trinh works as the Chief Architect for IBM Cloud Pak for Business Automation Adoption and Deployment. He is a member of the IBM Business Automation CTO Office and is responsible for defining the cloud adoption strategy for IBM Cloud Pak for Business Automation. His work experience includes 3 years as cloud integration architect and 18 years in FileNet development. His educational background includes Bachelor of Science in Accounting, University of the Pacific, United States.

See other products by Kevin Trinh

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