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Implementing Splunk: Big Data Reporting and Development for Operational Intelligence
Implementing Splunk: Big Data Reporting and Development for Operational Intelligence

Implementing Splunk: Big Data Reporting and Development for Operational Intelligence: Learn to transform your machine data into valuable IT and business insights with this comprehensive and practical tutorial

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Implementing Splunk: Big Data Reporting and Development for Operational Intelligence

Chapter 1. The Splunk Interface

This chapter will walk you through the most common elements in the Splunk interface, and will touch upon concepts that are covered in greater detail in later chapters. You may want to dive right into search, but an overview of the user interface elements might save you some frustration later. We will walk through:

  • Logging in and app selection

  • A detailed explanation of the search interface widgets

  • A quick overview of the admin interface

Logging in to Splunk


The Splunk interface is web-based, which means that no client needs to be installed. Newer browsers with fast Javascript engines, such as Chrome, Firefox, and Safari, work better with the interface.

As of Splunk Version 4.3, no browser extensions are required. Splunk Versions 4.2 and earlier require Flash to render graphs. Flash can still be used by older browsers, or for older apps that reference Flash explicitly.

The default port for a Splunk installation is 8000. The address will look like http://mysplunkserver:8000 or http://mysplunkserver.mycompany.com:8000. If you have installed Splunk on your local machine, the address can be some variant of http://localhost:8000, http://127.0.0.1:8000, http://machinename:8000, or http://machinename.local:8000.

Once you determine the address, the first page you will see is the login screen.

The default username is admin with the password changeme. The first time you log in, you will be prompted to change the password for the admin user. It is a good idea to change this password to prevent unwanted changes to your deployment.

By default, accounts are configured and stored within Splunk. Authentication can be configured to use another system, for instance LDAP.

The Home app


After logging in, the default app is Home. This app is a launching pad for apps and tutorials.

The Welcome tab provides two important shortcuts, Add data and Launch search app. These links appear again on the second tab, Splunk Home.

The Your Apps section shows the apps that have GUI elements on your instance of Splunk.

Note

App is an overloaded term in Splunk. An app doesn't necessarily have a GUI at all; it is simply a collection of configurations wrapped into a directory structure that means something to Splunk. We will discuss apps in a more detailed manner in Chapter 7, Working with Apps.

Under Do more with Splunk, we find:

  • Add data: This links to the Add Data to Splunk page. This interface is a great start for getting local data flowing into Splunk. The new Preview data interface takes an enormous amount of complexity out of configuring dates and line breaking. We won't go through those interfaces here, but we will go through the configuration files that these wizards produce in Chapter 10, Configuring Splunk.

  • Find more apps: This allows you to find and install more apps from Splunkbase. Splunkbase (http://splunk-base.splunk.com/) is a very useful community-driven resource where Splunk users and Splunk employees post questions, answers, code snippets, and apps.

Manage Splunk takes the user to the Manager section of Splunk. The Manager section is used to configure most aspects of Splunk. The options provided change depending on the capabilities of the user. We will use the Manager section throughout the book as we learn about different objects.

Getting started tutorial provides a quick but thorough overview of the major functionality of Splunk.

Splunk documentation takes you to the official Splunk documentation. The documentation, hosted at splunk.com, is truly vast.

Note

Two quick notes about the Splunk documentation:

To get to documentation for search and reporting commands, quick help is provided while searching, and a link to the documentation for that command is provided through the interface.

When working directly with configuration files, the fastest route to the documentation for that file is to search for splunk name.conf using your favorite search engine. The documentation is almost always the first link.

Splunk answers goes to the Splunkbase site we just mentioned. Splunkbase and Splunk Answers used to be different sites but were merged into one site.

The top bar


The bar across the top of the window contains information about where you are as well as quick links to preferences, other apps, and administration.

The current app is specified in the upper-left corner.

Clicking on the Splunk logo or the text takes you to the default page for that app. In most apps, the text next to the logo is simply changed, but the whole block can be customized with logos and alternate text by modifying the app's CSS. We will cover this in Chapter 7, Working with Apps.

The upper-right corner of the window contains action links that are almost always available:

  • The name of the user that is currently logged in appears first. In this case, the user is Administrator. Clicking on the username takes you to the Your account page.

  • The App menu provides quick links to installed apps and to app administration. Only apps with GUI components that the current user has permissions to see will be listed in this menu.

  • The Manager link is always available at the top of the window. The availability of options on the Manager page is controlled by the role of the user.

  • The Jobs link pops up the Jobs window. The Jobs window provides a listing of current and past search jobs that have been run on this Splunk instance. It is useful for retrieving past results as well as determining what searches are using resources. We will discuss this interface in detail in Chapter 2, Understanding Search.

  • Logout ends the session and forces the user to log in again.

The following screenshot shows what the Your account page looks like:

This form presents the global preferences that a user is allowed to change. Other settings that affect users are configured through permissions on objects and settings on roles.

  • Full name and Email address are stored for the administrator's convenience.

  • Time zone can be changed for each user. This is a new feature in Splunk 4.3.

    Note

    Setting the time zone only affects the time zone used to display the data. It is very important that the date is parsed properly when events are indexed. We will discuss this in detail in Chapter 2, Understanding Search.

  • Default app controls where you first land after login. Most users will want to change this to search.

  • Restart backgrounded jobs controls whether unfinished queries should run again if Splunk is restarted.

  • Set password allows you to change your password. This is only relevant if Splunk is configured to use internal authentication. For instance, if the system is configured to use Windows Active Directory via LDAP (a very common configuration), users must change their password in Windows.

Search app


The search app is where most actions in Splunk start.

Data generator

If you want to follow the examples that appear in the next few chapters, install the ImplementingSplunkDataGenerator demo app by following these steps:

  1. Download ImplementingSplunkDataGenerator.tar.gz from the code bundle available on the site http://www.packtpub.com/support.

  2. Choose Manage apps… from the Apps menu.

  3. Click on the button labeled Install app from file.

  4. Click on Choose File, select the file, and then click on Upload.

This data generator app will produce about 16 megabytes of output per day. The app can be disabled so that it stops producing data by using Manage apps…, under the App menu.

The Summary view

The user is initially presented with the Summary view, which contains information about what data that user searches by default. This is an important distinction—in a mature Splunk installation, not all users will always search all data by default.

Let's start below the app name and discuss all the new widgets. The first widget is the navigation bar.

On most pages we encounter from now on, you will see this navigation bar. Items with downward triangles are menus. Items without a downward triangle are links. We will cover customizing the navigation bar in Chapter 7, Working with Apps.

Next we find the search bar. This is where the magic starts. We'll go into great detail shortly.

The All indexed data panel shows statistics for all indexed data. Remember that this only reflects indexes that this particular user searches by default. There are other events that are indexed by Splunk, including events Splunk indexes about itself. We will discuss indexes in Chapter 9, Building Advanced Dashboards.

The next three panels give a breakdown of your data using three important pieces of metadata—source, sourcetype, and host.

A source in Splunk is a unique path or name. In a large installation, there may be thousands of machines submitting data, but all data at the same path across these machines counts as one source. When the data source is not a file, the value of the source can be arbitrary, for instance the name of a script or network port.

A source type is an arbitrary categorization of events. There may be many sources across many hosts in the same source type. For instance, given the sources /var/log/access.2012-03-01.log and /var/log/access.2012-03-02.log on the hosts fred and wilma, you could reference all of these logs with source type access or any other name you like.

A host is a captured hostname for an event. In majority of the cases, the host field is set to the name of the machine where the data originated. There are cases where this is not known, so the host can also be configured arbitrarily.

Search

We've finally made it to search. This is where the real power of Splunk lies.

For our first search, we will search for the word error. Click in the search bar, type the word error, and then either press Enter or click on the magnifying glass on the right of the bar.

Upon initiating the search, we are taken to the search results page.

Note

Note that the URL in the browser has changed to flashtimeline. You may see references to flashtimeline from time to time. It is simply another name for the search interface.

See the Using the time picker section for details on changing the time frame of your search.

Actions

Let's inspect the elements on this page. Below the search bar itself, we have the event count, actions icons, and menus.

Starting at the left, we have:

  • The number of events matched by the base search. Technically, this may not be the number of results pulled from disk, depending on your search. Also, if your query uses commands, this number may not match what is shown in the event listing.

  • Send to background (), which sends the currently running search to the background, where it will continue to run. Jobs sent to the background and past jobs can be restored from the Jobs window.

  • Pause (), which causes the current search to stop locating events but keeps the job open. This is useful if you want to inspect the current results to determine whether you want to continue a long running search.

  • Finalize (), which stops the execution of the current search but keeps the results generated so far. This is useful when you have found enough and want to inspect or share the results found so far.

  • Cancel (), which stops the execution of the current search and immediately deletes the results.

  • Job Inspector (), which opens the Search job inspector window, which provides very detailed information about the query that was run.

  • Print (), which formats the page for printing and instructs the browser to print.

  • Save, which provides different options for saving the search or the results. We will discuss this later in this chapter.

  • Create, which provides wizard-like interfaces for building different objects from this search. We will discuss these options in Chapter 4, Simple XML Dashboards.

Timeline

Below the actions icons, we have the timeline.

Along with providing a quick overview of the event distribution over a period of time, the timeline is also a very useful tool for selecting sections of time. Placing the pointer over the timeline displays a pop up for the number of events in that slice of time. Clicking on the timeline selects the events for a particular slice of time.

Clicking and dragging selects a range of time.

Once you have selected a period of time, clicking on Zoom to selection changes the time frame and re-runs the search for that specific slice of time. Repeating this process is an effective way to drill down to specific events.

Deselect shows all events for the time range selected in the time picker.

Zoom out changes the timeframe to a larger timeframe around the events in the current timeframe.

The field picker

To the left of the search results, we find the field picker. This is a great tool for discovering patterns and filtering search results.

Fields

The fields list contains two lists:

  • Selected fields, which have their values displayed under the search event in the search results

  • Interesting fields, which are other fields that Splunk has picked out for you

The Edit link next to selected fields and the View all 30 fields link at the bottom of the field picker both take you to the Fields window.

Search results

We are almost through all of the widgets on the page. We still have a number of items to cover in the search results section though, just to be thorough.

Starting at the top of this section, we have the number of events displayed. When viewing all results in their raw form, this number will match the number above the timeline. This value can be changed either by making a selection on the timeline or by using other search commands.

Next, we have actions that affect these particular results. Starting at the left we have:

  • Events List (), which will show the raw events. This is the default view when running a simple search, as we have done so far.

  • Table (), which shows a table view of the results. This is the default view when any reporting commands are used. When looking at raw events, this view will show a table with the time of the event, any selected fields, and finally the raw event.

  • Results Chart (), which shows a chart, if the data allows. For simple searches, charts don't make sense, but they are very useful for reporting.

  • Export, which allows you to export these particular results to CSV, Raw events, XML, or JSON. New to Splunk 4.3 is the ability to export an unlimited number of results from the web interface.

  • Options presents display options for the event viewer. See the following section for a discussion about these options.

  • To the right, you can choose a page of results and change the number of events per page.

Options

The items presented in the options pop up deserve a short discussion.

  • Wrap results controls whether events are wrapped at the right edge of the browser window.

  • Display row numbers toggles the display of the row number to the left of each event.

  • Lines per event changes the maximum number of lines of an event displayed in the browser per event. There are a few things to note here:

    • All lines of the event are indexed and searchable

    • If the value for this setting is too large, and if a search returns many large messages, your browser may have trouble rendering what it is told to display

    • Events with many lines will have a link at the bottom to see more lines in the event

  • The most interesting option here is Event segmentation. This setting changes what text is highlighted as you mouse over events. We will discuss this further in Chapter 2, Understanding Search.

Events viewer

Finally, we make it to the actual events. Let's examine a single event.

Starting at the left, we have:

  • The event number: Raw search results are always returned in the order "most recent first".

  • The event options menu (): This menu contains workflow actions, a few of which are always available.

    • Build Eventtype: Event types are a way to name events that match a certain query. We will dive into event types in Chapter 6, Extending Search.

    • Extract Fields: This launches an interface for creating custom field extractions. We will cover field extraction in Chapter 3, Tables, Charts, and Fields.

    • Show Source: This pops up a window with a simulated view of the original source.

    • Next appear any workflow actions that have been configured. Workflow actions let you create new searches or links to other sites using data from an event. We will discuss workflow actions in Chapter 6, Extending Search.

  • Next comes the parsed date from this event, displayed in the time zone selected by the user. This is an important and often confusing distinction. In most installations, everything is in one time zone—the servers, the user, and the events. When one of these three things is not in the same time zone as the others, things can get confusing. We will discuss time in great detail in Chapter 2, Understanding Search.

  • Next, we see the raw event itself. This is what Splunk saw as an event. With no help, Splunk can do a good job finding the date and breaking lines appropriately, but as we will see later, with a little help, event parsing can be more reliable and more efficient.

  • Below the event are the fields that were selected in the field picker. Clicking on the value adds the field value to the search. Each field value also has a menu:

    • Tag fieldname=value allows you to create a tag that can be used for classification of events. We will discuss tags in Chapter 6, Extending Search.

    • Report on field launches a wizard showingv the values of this field over time.

    • Workflow actions can also appear in these field menus, allowing you to create actions that link to new searches or external sites by using a particular field value.

Using the time picker


Now that we've looked through all of the widgets, let's use them to modify our search. First we will change our time. The default setting of All time is fine when there are few events, but when Splunk has been gathering events for weeks or months, this is less than optimal. Let's change our search time to one hour.

The search will run again, and now we only see results for the last hour. Let's try a custom time. Date is the first option.

If you know specifically when an event happened, you can drill down to whatever time range you want here. We will examine the other options in Chapter 2, Understanding Search.

Note

The time zone used in Custom Time Range is the time zone selected in the user's preferences, which is by default the time zone of the Splunk server.

Using the field picker


The field picker is very useful for investigating and navigating data. Clicking on any field in the field picker pops open a panel with a wealth of information about that field in the results of your search.

Looking through the information, we observe:

  • Appears in X% of results tells you how many events contain a value for this field.

  • Show only events with this field will modify the query to only show events that have this field defined.

  • Select and show in results is a shortcut for adding a field to your selected fields.

  • Top values by time and Top values overall present graphs about the data in this search. This is a great way to dive into reporting and graphing. We will use this as a launching point later.

  • The chart below the links is actually a quick representation of the top values overall. Clicking on a value adds that value to the query. Let's click on mary.

    This will rerun the search, now looking for errors that affect only the user mary. Going back to the field picker and clicking on other fields will filter the results even more. You can also click on words in the results, or values of fields displayed underneath events.

Using Manager


The Manager section, in a nutshell, is an interface for managing configuration files. The number of files and options in these configuration files is truly daunting, so the web interface concentrates on the most commonly used options across the different configuration types.

Note

Splunk is controlled exclusively by plain text configuration files. Feel free to take a look at the configuration files that are being modified as you make changes in the admin interface. You will find them in $SPLUNK_HOME/etc/system/local/ and $SPLUNK_HOME/etc/apps/.

You may notice configuration files with the same name in different locations. We will cover, in detail, the different configuration files, their purposes, and how these configurations merge together, in Chapter 10, Configuring Splunk. Don't start modifying the configurations directly until you understand what they do and how they merge.

Clicking on Manager, on the top bar, takes you to the Manager page.

The options are organized into logical groupings, as follows:

  • Apps: This interface allows you to easily add new apps and manage apps that are currently installed. If you installed the ImplementingSplunkDataGenerator app, you have already seen this interface.

  • Knowledge: Each of the links under Knowledge allows you to control one of the many object types that are used at search time. The following screenshot shows an example of one object type, workflow actions.

Let's cover the administration of each object type that we will cover in later chapters:

  • System: The options under this section control system-wide settings.

    • System settings covers network settings, the default location to store indexes, outbound e-mail server settings, and how much data Splunk logs about itself

    • Server controls contains a single page that lets you restart Splunk from the web interface

    • Licensing lets you add license files or configure Splunk as a slave to a Splunk license server

  • Data: This section is where you manage data flow.

    • Data Inputs: Splunk can receive data by reading files (either in batch mode or in real time), listening to network ports, or running scripts

  • Forwarding and receiving: Splunk instances don't typically stand alone. Most installations consist of at least one Splunk indexer and many Splunk forwarders. Using this interface, you can configure each side of this relationship and more complicated setups (we will discuss this in a more detail in Chapter 11, Advanced Deployments ):

    • Indexes: An Index is essentially a datastore. Under the covers, it is simply a set of directories, created and managed by Splunk. For small installations, a single index is usually acceptable. For larger installations, using multiple indexes allows flexibility in security, retention, and performance tuning, and better use of hardware. We will discuss this further in Chapter 10, Configuring Splunk.

  • Deployment: The two options here relate to distributed deployments. (we will cover these options in detail in Chapter 11, Advanced Deployments):

    • Distributed Search: Any Splunk instance running searches can utilize itself and other Splunk instances to retrieve results. This interface allows you to configure access to other Splunk instances.

    • Deployment: Splunk includes a deployment server component to aid in distributing configurations to the many instances that can be involved in a distributed installation. There is no need to use the deployment server, particularly if you already have something to manage configurations.

  • Users and authentication: This section provides authentication controls and an account link.

    • Access controls: This section is for controlling how Splunk authenticates users and what users are allowed to see and do. We will discuss this further in Chapter 10, Configuring Splunk.

    • Your account: We saw this earlier when we clicked on the name of the user currently logged in on the top bar.

Summary


As you have seen in this chapter, the Splunk GUI provides a rich interface for working with search results. We have really only scratched the surface and will cover more elements as we use them in later chapters.

In the next chapter, we will dive into the nuts and bolts of how search works, so that you can make efficient searches to populate the cool reports we will make in Chapter 3, Tables, Charts, and Fields, and beyond.

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Key benefits

  • Learn to search, dashboard, configure, and deploy Splunk on one machine or thousands
  • Start working with Splunk fast, with a tested set of practical examples and useful advice
  • Step-by-step instructions and examples with a comprehensive coverage for Splunk veterans and newbies alike

Description

Splunk is a data collection, indexing, and visualization engine for operational intelligence. It's a powerful and versatile search and analysis engine that lets you investigate, troubleshoot, monitor, alert, and report on everything that's happening in your entire IT infrastructure from one location in real time. Splunk collects, indexes, and harnesses all the fast moving machine data generated by our applications, servers, and devices - physical, virtual, and in the cloud.Given a mountain of machine data, this book shows you exactly how to learn to use Splunk to make something useful from it. Depending on your needs, you can learn to search, transform, and display data, or learn to administer your Splunk installation, large or small. "Implementing Splunk: Big Data Reporting and Development for Operational Intelligence" will help you get your job done faster, whether you read from the beginning or jump to what you need to know today. New and experienced users alike will find nuggets of wisdom throughout.This book provides you with valuable examples and step-by-step instructions, showing you how to take advantage of everything Splunk has to offer you, to make the most out of your machine data."Implementing Splunk: Big Data Reporting and Development for Operational Intelligence" takes you on a journey right from inception to a fully functioning implementation of Splunk. Using a real-world data walkthrough, you'll be shown how to search effectively, create fields, build dashboards, reports, and package apps, manage your indexes, integrate into the enterprise, and extend Splunk. This practical implementation guide equips you with high-level knowledge for configuring, deploying, extending, and integrating Splunk. Depending on the goal and skills of the reader, enough topics are covered to get you on your way to dashboard guru, app developer, or enterprise administrator. This book uses examples curates reference, and sage advice to help you make the most of this incredibly powerful tool.

Who is this book for?

The book targets professionals and organizations who want to implement or have already implemented Splunk for log analysis and indexing. Analysts and IT staff for end-to-end investigation, performance monitoring, and so on will also learn from the practical examples. It would even help managers to build reports and summarize the health, performance, and activity of their IT infrastructure and business. You will also find it helpful as a technical administrator, consultant, or end user.This book aims to be useful to Splunk users of all levels, from complete newbie to seasoned user. The book assumes that you have access to a copy of Splunk, ideally not in production. Many examples also assume your user has admin rights.

What you will learn

  • How to write searches that are fast and lean
  • How to create fields from your unstructured data
  • How to enrich your data with lookups and commands
  • How to transform your data into useful and beautiful reports
  • How to build professional looking and informative dashboards
  • How to make apps to organize and share your searches and dashboards
  • How to manage configurations for one to thousands of instances
  • How to integrate with enterprise systems
  • How to extend Splunk with scripts and advanced configuration
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Length: 448 pages
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ISBN-13 : 9781849693288
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Table of Contents

12 Chapters
The Splunk Interface Chevron down icon Chevron up icon
Understanding Search Chevron down icon Chevron up icon
Tables, Charts, and Fields Chevron down icon Chevron up icon
Simple XML Dashboards Chevron down icon Chevron up icon
Advanced Search Examples Chevron down icon Chevron up icon
Extending Search Chevron down icon Chevron up icon
Working with Apps Chevron down icon Chevron up icon
Building Advanced Dashboards Chevron down icon Chevron up icon
Summary Indexes and CSV Files Chevron down icon Chevron up icon
Configuring Splunk Chevron down icon Chevron up icon
Advanced Deployments Chevron down icon Chevron up icon
Extending Splunk Chevron down icon Chevron up icon

Customer reviews

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Full star icon Full star icon Full star icon Half star icon Empty star icon 3.9
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5 star 27.3%
4 star 54.5%
3 star 9.1%
2 star 0%
1 star 9.1%
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Putzmanmusing Dec 25, 2013
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Great book and shows you how splunk is thee tool for big data. This proves the point that's Splunk today is not your grandfathers Splunk of yesterday.
Amazon Verified review Amazon
Amazon Customer Sep 01, 2013
Full star icon Full star icon Full star icon Full star icon Full star icon 5
I really enjoyed this book and in a weekend it took an awful lot the mystery out of Splunk and got me productive very quickly.
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Paul Schofield Mar 23, 2013
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Vince does a great job of walking a user through installing, configuring, using and optimizing Splunk for any organization. There are many chapters that I will read and re-read as I use Splunk everyday to get my IT work done.Thumbs up!
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Jason Mar 03, 2014
Full star icon Full star icon Full star icon Full star icon Empty star icon 4
This book is a must read if you are planning to implement Splunk in your environment. I was looking for more of what it can do and how to do it, but still worth my time.
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Tfritz Feb 05, 2014
Full star icon Full star icon Full star icon Full star icon Empty star icon 4
Very good book for beginner to intermediate. Its a little light on specifics for some of the more complicated tasks. Splunks web site isn't the best source for documentation so it's nice to have a reference.
Amazon Verified review Amazon
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Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

Economy: Can deliver to P. O. Boxes and private residences.
Trackable service with delivery to addresses in Australia only.
Delivery time ranges from 7-9 business days for VIC and 8-10 business days for Interstate metro
Delivery time is up to 15 business days for remote areas of WA, NT & QLD.

Premium: Delivery to addresses in Australia only
Trackable delivery to most P. O. Boxes and private residences in Australia within 4-5 days based on the distance to a destination following dispatch.

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.


Unfortunately, due to several restrictions, we are unable to ship to the following countries:

  1. Afghanistan
  2. American Samoa
  3. Belarus
  4. Brunei Darussalam
  5. Central African Republic
  6. The Democratic Republic of Congo
  7. Eritrea
  8. Guinea-bissau
  9. Iran
  10. Lebanon
  11. Libiya Arab Jamahriya
  12. Somalia
  13. Sudan
  14. Russian Federation
  15. Syrian Arab Republic
  16. Ukraine
  17. Venezuela
What is custom duty/charge? Chevron down icon Chevron up icon

Customs duty are charges levied on goods when they cross international borders. It is a tax that is imposed on imported goods. These duties are charged by special authorities and bodies created by local governments and are meant to protect local industries, economies, and businesses.

Do I have to pay customs charges for the print book order? Chevron down icon Chevron up icon

The orders shipped to the countries that are listed under EU27 will not bear custom charges. They are paid by Packt as part of the order.

List of EU27 countries: www.gov.uk/eu-eea:

A custom duty or localized taxes may be applicable on the shipment and would be charged by the recipient country outside of the EU27 which should be paid by the customer and these duties are not included in the shipping charges been charged on the order.

How do I know my custom duty charges? Chevron down icon Chevron up icon

The amount of duty payable varies greatly depending on the imported goods, the country of origin and several other factors like the total invoice amount or dimensions like weight, and other such criteria applicable in your country.

For example:

  • If you live in Mexico, and the declared value of your ordered items is over $ 50, for you to receive a package, you will have to pay additional import tax of 19% which will be $ 9.50 to the courier service.
  • Whereas if you live in Turkey, and the declared value of your ordered items is over € 22, for you to receive a package, you will have to pay additional import tax of 18% which will be € 3.96 to the courier service.
How can I cancel my order? Chevron down icon Chevron up icon

Cancellation Policy for Published Printed Books:

You can cancel any order within 1 hour of placing the order. Simply contact customercare@packt.com with your order details or payment transaction id. If your order has already started the shipment process, we will do our best to stop it. However, if it is already on the way to you then when you receive it, you can contact us at customercare@packt.com using the returns and refund process.

Please understand that Packt Publishing cannot provide refunds or cancel any order except for the cases described in our Return Policy (i.e. Packt Publishing agrees to replace your printed book because it arrives damaged or material defect in book), Packt Publishing will not accept returns.

What is your returns and refunds policy? Chevron down icon Chevron up icon

Return Policy:

We want you to be happy with your purchase from Packtpub.com. We will not hassle you with returning print books to us. If the print book you receive from us is incorrect, damaged, doesn't work or is unacceptably late, please contact Customer Relations Team on customercare@packt.com with the order number and issue details as explained below:

  1. If you ordered (eBook, Video or Print Book) incorrectly or accidentally, please contact Customer Relations Team on customercare@packt.com within one hour of placing the order and we will replace/refund you the item cost.
  2. Sadly, if your eBook or Video file is faulty or a fault occurs during the eBook or Video being made available to you, i.e. during download then you should contact Customer Relations Team within 14 days of purchase on customercare@packt.com who will be able to resolve this issue for you.
  3. You will have a choice of replacement or refund of the problem items.(damaged, defective or incorrect)
  4. Once Customer Care Team confirms that you will be refunded, you should receive the refund within 10 to 12 working days.
  5. If you are only requesting a refund of one book from a multiple order, then we will refund you the appropriate single item.
  6. Where the items were shipped under a free shipping offer, there will be no shipping costs to refund.

On the off chance your printed book arrives damaged, with book material defect, contact our Customer Relation Team on customercare@packt.com within 14 days of receipt of the book with appropriate evidence of damage and we will work with you to secure a replacement copy, if necessary. Please note that each printed book you order from us is individually made by Packt's professional book-printing partner which is on a print-on-demand basis.

What tax is charged? Chevron down icon Chevron up icon

Currently, no tax is charged on the purchase of any print book (subject to change based on the laws and regulations). A localized VAT fee is charged only to our European and UK customers on eBooks, Video and subscriptions that they buy. GST is charged to Indian customers for eBooks and video purchases.

What payment methods can I use? Chevron down icon Chevron up icon

You can pay with the following card types:

  1. Visa Debit
  2. Visa Credit
  3. MasterCard
  4. PayPal
What is the delivery time and cost of print books? Chevron down icon Chevron up icon

Shipping Details

USA:

'

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

Economy: Can deliver to P. O. Boxes and private residences.
Trackable service with delivery to addresses in Australia only.
Delivery time ranges from 7-9 business days for VIC and 8-10 business days for Interstate metro
Delivery time is up to 15 business days for remote areas of WA, NT & QLD.

Premium: Delivery to addresses in Australia only
Trackable delivery to most P. O. Boxes and private residences in Australia within 4-5 days based on the distance to a destination following dispatch.

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.


Unfortunately, due to several restrictions, we are unable to ship to the following countries:

  1. Afghanistan
  2. American Samoa
  3. Belarus
  4. Brunei Darussalam
  5. Central African Republic
  6. The Democratic Republic of Congo
  7. Eritrea
  8. Guinea-bissau
  9. Iran
  10. Lebanon
  11. Libiya Arab Jamahriya
  12. Somalia
  13. Sudan
  14. Russian Federation
  15. Syrian Arab Republic
  16. Ukraine
  17. Venezuela