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Emotional Intelligence for IT Professionals

You're reading from   Emotional Intelligence for IT Professionals The must-have guide for a successful career in IT

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Product type Paperback
Published in Sep 2017
Publisher Packt
ISBN-13 9781787285798
Length 280 pages
Edition 1st Edition
Concepts
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Author (1):
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Emília M. Ludovino Emília M. Ludovino
Author Profile Icon Emília M. Ludovino
Emília M. Ludovino
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Table of Contents (10) Chapters Close

Preface 1. What is Emotional Intelligence? FREE CHAPTER 2. The Neuroscience Behind Emotional Intelligence 3. Core Emotional Intelligence Skills IT Professionals Need 4. How to Build an Emotionally Intelligent IT Organization 5. How to Be an Emotionally Intelligent IT Manager 6. How to Be an Emotionally Intelligent IT Leader 7. How to Hire Emotionally Intelligent IT Professionals 8. Preventing Stressful Situations with Emotional Resilience 9. Bibliography

How to Build an Emotionally Intelligent IT Organization

In this chapter, we will unravel whether an organization also has its own emotional intelligence. How can we assess the level of emotional intelligence of an organization in the three dimensions in which the organization operates internally and externally? Learn easy but efficient strategies to enhance the level of emotional intelligence in each dimension:

  • Does an organization have emotional intelligence?
  • The three dimensions in which the organization operates
  • Strategies to enhance customer support
  • Strategies to enhance your sales team
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