Understanding Power Virtual Agent bots

In this section, we will start with getting a basic understanding of a bot and the different types of bots that you will come across, before jumping into building a Power Virtual Agent chatbot. This chatbot can be integrated into your Teams experience and help answer questions about the Health Scanner app and the scenarios surrounding it.

A bot (derived from robot) usually refers to any autonomous program that runs based on software code written by a developer and often needs a trigger (the clicking of a link or a button, surfing a website, or even a preconfigured date and time becoming current) to be executed. A bot, just like a robot, can be used to do mundane tasks that humans get bored doing repeatedly. However, since these bots could trigger tasks that can run in the background (without any visual interface for the user), they are often misused by hackers, with malicious intent, to steal personal data or credentials when the user clicks...