Fixing the digital transformation

Viktor Farcic: Part of what you're saying reminds me of the digital transformation. Every company has been doing the digital transformation potentially for years, and they've all made a new department but with the same people. They've brought in Jenkins, Kubernetes, and whatnot, but I'm yet to find any improvement to come from those digital transformations. Maybe I'm paranoid, and I'm exaggerating, but I just don't see any improvement.

Gregory Bledsoe: Firstly, you're not paranoid or exaggerating. In a Fortune 500 company, what you've described is normal. These companies have been trying to make these changes for years, but they're in exactly the same position that American manufacturing was in, where it's just not working, and they have no idea why, because they fundamentally don't understand it. Remember Deming? It was he who specifically was asked: "Well, if Japan can, why can&apos...