Summary
ACM complements BPM by adding adaptive case handling concepts to the rigid world of fully automated processes. It's not ACM instead of BPM; you need them both. And, you need to apply each discipline where appropriate. So, please add ACM as a new tool to your architect's toolbox.
The area of ACM starts when things get too complicated with classic BPMN: when you have more exceptions or more variants then you feel it would make sense to model, you should think about using the ACM concepts.
To make our businesses more effective in our always accelerating world, we have to build much better IT support for our most valuable people—the knowledge workers. We have to give them a perfect work environment that enables them to make better decisions (be more informed), concentrate on core business, and deliver more BPM value to the business.
Processes today must not only support automatable routine work. Nonroutine work has to be supported, too. What's important here is that we don't talk about...
