You're reading from Conversational AI with Rasa Build, test, and deploy AI-powered, enterprise-grade virtual assistants and chatbots

Product type Paperback

Published in Oct 2021

Publisher Packt

ISBN-13 9781801077057

Length 264 pages

Edition 1st Edition

Tools

Rasa

Concepts

Chatbots

Authors (2):

Xiaoquan Kong

Guan Wang

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Table of Contents (16) Chapters

Preface

1. Section 1: The Rasa Framework

2. Chapter 1: Introduction to Chatbots and the Rasa Framework FREE CHAPTER

3. Chapter 2: Natural Language Understanding in Rasa

4. Chapter 3: Rasa Core

5. Section 2: Rasa in Action

6. Chapter 4: Handling Business Logic

7. Chapter 5: Working with Response Selector to Handle Chitchat and FAQs

8. Chapter 6: Knowledge Base Actions to Handle Question Answering

9. Chapter 7: Entity Roles and Groups for Complex Named Entity Recognition

10. Chapter 8: Working Principles and Customization of Rasa

11. Section 3: Best Practices

12. Chapter 9: Testing and Production Deployment

13. Chapter 10: Conversation-Driven Development and Interactive Learning

14. Chapter 11: Debugging, Optimization, and Community Ecosystem

15. Other Books You May Enjoy

Using channels to communicate with instant messaging software

In most cases, users will be using all kinds of instant messaging (IM) apps to interact with chatbots.

Rasa is one of the best platforms for seamlessly integrating with different IMs. Rasa supports most of the mainstream IMs on the market that support OpenAPI. Currently, it includes Facebook Messenger, Slack, Telegram, Twilio, Microsoft Bot Framework, Cisco Webex Teams, RocketChat, Mattermost, and Google Hangouts Chat.

Community developers have also developed many open source IMs for Rasa, and those open source IMs are often used by start-ups and developers for product demonstration purposes. Rasa Webchat (https://github.com/botfront/rasa-webchat) and Chatroom (https://github.com/scalableminds/chatroom) have the most mature functionalities.

In Rasa, the connector is responsible for connecting a Rasa system to an IM. The Connect feature handles the communication protocol. Since different IMs may share the same communication...

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You're reading from Conversational AI with Rasa Build, test, and deploy AI-powered, enterprise-grade virtual assistants and chatbots

Table of Contents (16) Chapters

Using channels to communicate with instant messaging software

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Authors (2)